Senior Lead Architect, Operations Technology

Testing Site - JPMC; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase is seeking a Senior Lead Architect to modernize our contact center platform by migrating from on-premises solutions to Amazon Connect. You will leverage AWS, telephony, and networking expertise to influence product design and drive operational excellence.

You will mentor engineers, guide technology evaluations, and deliver secure, high-quality production code while collaborating with diverse teams and stakeholders across the firm.

Qualifications

• 5+ years of experience in system design, development, testing and operations.
• Advanced proficiency with AWS, telephony, and networking.
• Ability to work independently with minimal oversight.
• Experience with cloud-native solutions and contact center migrations.

Responsibilities

• Represent technical governance bodies for contact center modernization.
• Mentor and guide junior architects and engineers.
• Guide evaluation of current and emerging technologies for future state architecture.
• Develop secure production code; review code written by others.
• Drive decisions influencing product design, application functionality, and operations.
• Collaborate across business, technical teams, contractors and vendors.
• Serve as SME in cloud contact center architecture, telephony and networking.
• Advocate firmwide frameworks, tools, and practices within engineering community.
• Influence peers and project decisions to adopt leading-edge technologies.

Skills

AWS

Telephony

Networking

Software architecture

Independent design

Cross-team collaboration

Communication

Education

Software engineering certification

Tools

Amazon Connect

AWS tools

Job description

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.

As a Senior Lead Architect at JPMorganChase within the Consumer & Community banking, you will play a pivotal role in modernizing our contact center platform by migrating from on-premises solutions to Amazon Connect. You will leverage your expertise in AWS, telephony, and networking to deliver high-quality architecture solutions, influence product design and drive operational excellence. Your work will directly impact customer experience and business outcomes, while collaborating with diverse teams and stakeholders.

Job responsibilities

• Represent technical governance bodies for contact center modernization
• Provide feedback and propose improvements to architecture governance practices
• Ability to mentor and guide junior architects and engineers
• Guide evaluation of current and emerging technologies, with a focus on cloud and AWS solutions
• Regularly provide technical guidance and direction to business, technical teams, contractors, and vendors
• Develop secure and high-quality production code; review and debug code written by others
• Drive decisions that influence product design, application functionality, and technical operations
• Serve as a subject matter expert in cloud contact center architecture, telephony, and networking
• Actively contribute to the engineering community as an advocate of firmwide frameworks, tools, and practices
• Influence peers and project decision-makers to adopt leading-edge technologies
• Foster a team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced proficiency in AWS/cloud technologies, telephony, and networking
• Deep knowledge of software architecture and technical processes, especially in cloud environments
• Ability to tackle design and functionality problems independently with little to no oversight
• Practical experience with cloud-native solutions and contact center migrations
• Ability to evaluate current and emerging technologies to recommend best solutions for future state architecture
• Strong communication skills and ability to collaborate across teams

Preferred qualifications, capabilities, and skills

• Experience with Amazon Connect and contact center platform migrations
• AWS certification or equivalent experience
• Solution architect experience, especially in integrations and migrations
• Strong telephony and networking background
• Experience working in large, complex organizations
• Excellent stakeholder management skills