Senior Laboratory Manager, Specimen Management

QUEST DIAGNOSTICS INC; Tucker (GA); On-site; USD 61,000 - 75,000; Full time

Job summary

Quest Diagnostics Inc. is seeking a Senior Manager in Specimen Management based in Tucker, GA.

You will oversee the end-to-end workflow from specimen drop-off to transfer to testing areas, drive quality, compliance, and productivity, and coordinate across Accessioning, Tech Ops, Referrals, and Maxi. You will monitor metrics, manage priorities, lead a team, and champion value projects while maintaining a safe, ergonomic, and professional environment.

Qualifications

• Bachelor's degree in a Science or Engineering discipline / Operations Management / or relevant field.
• Minimum 5 years of experience in a leadership role.

Responsibilities

• Management of functional metrics performance such as Employee Engagement / Quality / Delivery / Costs
• Champions value improvement projects
• Lead cross-functional teams to resolve problems and foster improvements
• Present to groups and lead projects

Skills

People leadership

Project leadership

Cross-functional collaboration

Lean methodologies

Data driven

Communication

Education

Bachelor's degree in Science or Engineering

Tools

Microsoft Office

Power BI

Excel

PowerPoint

Outlook

Job description

Job Description

The Specimen Management Sr. Manager plays a key role in the overall Specimen Management organization (including Accessioning, Tech Ops, Referrals, and Maxi) to process specimens and on-time hand off to internal customers and with focus on quality, compliance, and productivity. The incumbent will own and ensure adequate workflow of specimens from sample of drop off through the time of transfer to the testing areas.

The role is responsible for monitoring performance metrics across all areas, managing priorities, ensuring effective communications between all area leaders through various daily management mechanisms, ensuring timely escalation in case of equipment downtime, and detecting and communicating potential cost saving ideas or process improvements. The ideal candidate must have strong people leadership skills, robust problem-solving experience within a fast-paced setting, data-based decision-making abilities, and be highly organized.

Additionally, the candidate must ensure maintenance of a safe, ergonomically sound, professional environment.

Internal Title: Mgr, Laboratory - Sr.

Responsibilities

• Management of functional metrics performance such as Employee Engagement / Quality / Delivery / Costs
• Champions value improvement projects
• Must have the mental alertness and high energy required to appropriately perform the job.
• The ability to effectively work with other departments to resolve problems. Must have interpersonal skills to gain cooperation with otherdepartments andfoster continuous improvements.
• Demonstrate excellentorganizational, communication, and interpersonal skills, andis able tomanage client concerns, technical department and employees in a professional manner.
• Make independent decisions andexerciseconsistent sound judgment.
• Capable of handling multiple priorities in ahigh-volumesetting.
• Able to organize and lead projects within the work group and with cross functional groups. Required to give presentations and speak in front of groups.

Qualifications

• Bachelors Degree in a Science or Engineering discipline / Operations Management / or relevant field
• Minimum 5 years of experience in a leadership role

Skills and Competencies

• Proven people and project leadership skills
• Must be detail and quality oriented and data driven
• Ability to work independently, as well as multi-task as necessary
• Demonstrated knowledge of Lean Methodologies / Tools including problem solving – Highly desirable
• Experience working in a regulated industry – Highly desirable
• Strong performance management and people development experience
• Must have high energy and positivity to drive the team through issues if they occur.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook). Desirable – Power BI
• Servant Leader with excellent communication & listening skills
• Coaching / mentor demeanor
• Strong cross-functional collaborator and interpersonal skills
• Highly self-driven / motivated
• Excellent listening skills
• Bias to results / Change agent

Leadership Behaviors

• Servant Leader with excellent communication & listening skills
• Coaching / mentor demeanor
• Strong cross-functional collaborator and interpersonal skills
• Highly self-driven / motivated
• Excellent listening skills
• Bias to results / Change agent

67900

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.