Senior Key Account Manager, North America (SEPHORA)

Fable and Mane; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Fable & Mane, a pioneering Ayurvedic haircare brand, seeks a Senior Key Account Manager for North America to drive key retail relationships in the USA and Canada and manage commercial performance across accounts. You will shape plans, forecasts and investments to grow the business with major retailers.

You will own account strategy, sell-in/sell-through analysis, budgeting and promotions, while collaborating with Trade Marketing, Marketing and Operations to ensure launches and activations meet

Qualifications

• Minimum five years of relevant key account management experience in the beauty industry, preferably with prestige retailers.
• Proven track record of revenue growth and developing account business plans.
• Strong analytical skills and advanced Excel proficiency; experience using retailer portals.
• Experience forecasting, budgeting and managing trade and promotional spend.
• Excellent communication, negotiation and presentation skills; ability to influence senior stakeholders.
• Willingness to travel for retailer meetings and store visits.

Responsibilities

• Own key retail relationships across the US and Canada, with accountability for account strategy, P&L ownership, sales, market share and distribution across stores and online.
• Build annual and quarterly account plans, identifying growth through new doors, assortment, launches, promotions and e-commerce, and adapting plans as performance evolves.
• Own sell-in and sell-through reporting, turning account, category and competitor insights into clear recommendations for retailers and internal leadership.
• Monitor inventory and weeks of supply, partnering with Operations and retailers on replenishment to prevent stock shortages and excess inventory.
• Partner with Demand on bottoms-up forecasts by account, channel and SKU, and lead budget reforecasts with Finance, explaining variances and changes in outlook.
• Collaborate with trade marketing on promotional and visual merchandising investment from planning and negotiation through to reconciliation, tracking spend-to-sales and ROI to maximise profitability and resolve deductions and claims with Finance.
• Partner with Marketing and Operations to deliver launches, promotions, merchandising, training and digital activation on time and to brand standards.
• Act as the primary retailer contact, lead joint business reviews and senior-level discussions, and turn account requests into informed, actionable recommendations.

Skills

Key account management

Beauty industry experience

Forecasting

Excel

Negotiation

Communication

Project management

Travel willingness

Retail analytics

Tools

Retail portals

Job description

Currently remote - Working toward a hybrid model with 2 days per week in the office.

Location:

As soon as possible

ABOUT FABLE & MANE

Fable & Mane is an Ayurvedic haircare brand founded by sibling duo Akash Mehta and Nikita Mehta Kanani, built to bring the hair rituals of their Indian heritage to a global audience. Since launching in 2020, the brand has grown into a category leader in clean, vegan, cruelty-free haircare. Every purchase supports The Fable Fund, with 2% of annual global net sales donated to protecting wildlife and their habitats.

What is it like to work at Fable and Mane? We disrupt as we do, constantly challenging norms to bring fresh ideas to life. We are free to play, fostering creativity and innovation in everything we do. Our empathy unites us, building strong connections within our team and with our community. Our heritage fuels our future, blending ancient wisdom with modern practices to inspire and drive our success. As we continue to grow, we’re looking for people who share our passion and want to help shape the future of Fable & Mane.

ABOUT THE ROLE

As the Senior Key Account Manager, North America, you will own our most strategic retail relationships in the USA and Canada, and be accountable for the commercial performance, profitability and long-term growth of those accounts. You will combine analytical rigour, commercial judgement and strong retailer relationships to turn account insight into plans, forecasts and investment decisions that grow the business.

In this role you will:

• Own key retail relationships across the US and Canada, with accountability for account strategy, P&L ownership, sales, market share and distribution across stores and online.
• Build annual and quarterly account plans, identifying growth through new doors, assortment, launches, promotions and e-commerce, and adapting plans as performance evolves.
• Own sell-in and sell-through reporting, turning account, category and competitor insights into clear recommendations for retailers and internal leadership.
• Monitor inventory and weeks of supply, partnering with Operations and retailers on replenishment to prevent stock shortages and excess inventory.
• Partner with Demand on bottoms-up forecasts by account, channel and SKU, and lead budget reforecasts with Finance, explaining variances and changes in outlook.
• Collaborate with trade marketing on promotional and visual merchandising investment from planning and negotiation through to reconciliation, tracking spend-to-sales and ROI to maximise profitability and resolve deductions and claims with Finance.
• Partner with Marketing and Operations to deliver launches, promotions, merchandising, training and digital activation on time and to brand standards.
• Act as the primary retailer contact, lead joint business reviews and senior-level discussions, and turn account requests into informed, actionable recommendations.

THE IDEAL CANDIDATE

You will have:

• A minimum of five years’ relevant key account management experience within the beauty industry, ideally with prestige beauty retailers such as Sephora or Ulta.
• A proven track record of delivering revenue growth and building successful account business plans.
• Strong analytical skills, including advanced Excel proficiency and confidence using retailer portals, sell-through and inventory data.
• Hands-on experience in forecasting, budgeting and managing trade and promotional spend.
• Excellent communication, negotiation and presentation skills, with experience influencing senior retailer stakeholders.
• Strong organisational and project management skills, with close attention to detail.
• Willingness to travel for retailer meetings and store visits as needed.
• Experience working with a global team will be a strong advantage.

At Fable & Mane, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, identities, and experiences, and believe that diverse perspectives help us innovate and grow.