Senior Jira / JSM System Administrator (Fully Remote)

Peraton; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance with HSA

401(k) retirement plan

Paid time off

Company holidays

Parental leave

Disability insurance

Employee assistance program

Job summary

Peraton is seeking a senior Jira Administrator in the United States to manage Jira and Jira Service Management at site and project levels, including workflows, schemes, custom fields, and automation rules.

The role supports migration of Jira Data Center workflows and data to Atlassian Government Cloud, ensures service requests are answered within 8 business hours, and oversees ticket triage, escalation and resolution in a federal-compliant environment.

Qualifications

• Bachelor's degree required or equivalent combined with 7+ years of experience.
• Strong hands-on Jira administration and Jira Service Management experience.
• Federal compliance knowledge is required.
• Familiarity with monitoring tools such as Zabbix, nmap, CloudCheckr and BigFix.

Responsibilities

• Administer Atlassian Jira and Jira Service Management at site and project levels (workflows, schemes, custom fields, automation rules).
• Support migration of Jira Data Center workflows and data to Atlassian Government Cloud.
• Respond to service requests within 8 business hours and manage ticket triage, escalation and resolution.

Skills

Jira administration

Jira Service Management

Federal compliance knowledge

Ticket triage & incident management

Education

Bachelor's degree

Tools

Zabbix

nmap

CloudCheckr

BigFix

Job description

• You will administer Atlassian Jira and Jira Service Management at the site and project levels, including workflows, schemes, custom fields, and automation rules.
• You will support the migration of WMA workflows and data from Jira Data Center to Atlassian Government Cloud.
• You will respond to service requests within 8 business hours and manage ticket triage, escalation, and resolution.

Qualifications:

• You must have a Bachelor's degree and 7 years of experience, or equivalent; U.S. citizenship is required.
• Strong hands-on Jira administration and Jira Service Management experience is needed, along with federal compliance knowledge.
• Familiarity with monitoring tools such as Zabbix, nmap, CloudCheckr, and BigFix is required.
• Employees are eligible for medical, dental, and vision insurance with health savings account options.
• The benefits include 401(k) retirement plan, paid time off for vacation, and company paid holidays.
• Parental leave, short/long term disability, and employee assistance program are also available.

Peraton

Peraton is a next-generation national security company that provides transformative IT and mission solutions to protect the nation and allies. The company supports essential government agencies and every branch of the U.S. armed forces, with a culture focused on solving daunting challenges.