Senior ITSM Analyst - Salesforce/AWS Desk (SMQs)

Sikich LLP; Sacramento (CA); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Flexible Time Off (FTO) policy

Comprehensive wellness program

401(k) with employer contributions

Paid parental bonding leave

Job summary

Sikich LLP seeks a Senior Service Desk Analyst in Sacramento, CA. The ideal candidate will provide ITSM technical support while utilizing AWS Connect and Salesforce Service Cloud Voice.

This role entails configuring systems and troubleshooting various technical issues for a large user base. Applicants should have a Bachelor’s degree, ITIL certification, and at least 2 years of relevant experience. The position offers flexible time off, wellness programs, and competitive salary.

Qualifications

• Minimum 2 years of experience in ITSM technical support on service desk for large organizations.
• Minimum 1 year using AWS Connect and Salesforce Service Cloud Voice.
• Strong communication and collaboration skills.

Responsibilities

• Provide ITSM technical support for a large-scale service desk.
• Utilize AWS Connect and Salesforce Service Cloud Voice for incident management.
• Troubleshoot hardware, software, and network issues.

Skills

ITSM technical support

AWS Connect

Salesforce Service Cloud Voice

Communication skills

Collaboration skills

Agile methodology

Problem-solving

Education

Bachelor's degree

Current ITIL Certification

Job description

Sikich LLP seeks a Senior Service Desk Analyst in Sacramento, CA. The ideal candidate will provide ITSM technical support while utilizing AWS Connect and Salesforce Service Cloud Voice.

This role entails configuring systems and troubleshooting various technical issues for a large user base. Applicants should have a Bachelor’s degree, ITIL certification, and at least 2 years of relevant experience. The position offers flexible time off, wellness programs, and competitive salary.