Senior IT Technician (This is an In-Person Position)

bernco; Albuquerque (NM); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Flexible/remote options as appropriate

Education assistance

Job summary

Bernalillo County is seeking a Senior IT Technician for an in-person, on-site role at 415 Silver Ave SW in Albuquerque. The position supports IT operations, troubleshoots hardware/software issues, performs security updates, and collaborates with multiple IT divisions to ensure uptime and reliability.

The role requires at least two years of IT support experience and a high school diploma or GED. The county offers comprehensive benefits, remote/flex options as appropriate, and opportunities for

Qualifications

• Two years of work experience in IT support or similar role.
• Experience with computer hardware, software, and basic networking concepts.

Responsibilities

• Assess IT problems on-site or remotely and troubleshoot hardware, software, and peripherals.
• Perform routine information system security duties including updates and patches.
• Coordinate hardware/software upgrades and ensure compatibility with existing systems.
• Test and diagnose system issues and verify fixes with testing plans.
• Install, configure, and maintain computers and peripherals; monitor performance.
• Provide user training on basic system functions and access rights.

Skills

IT support

Troubleshooting

On-site work

Education

High School Diploma or GED

Job description

Job Posting Title:

Senior IT Technician (This is an In-Person Position)

Department:

Information Technology

Location:

415 SILVER AVE SW

Pay Range:

$23.67 - $36.68

Close Date:

11/03/2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

DUTIES AND RESPONSIBILITIES

• Conducts an assessment of IT problems either on-site or remotely; investigates, troubleshoots, evaluates and resolves a variety of routine computer hardware, software, telecommunications, audio visual and peripheral equipment problems; determines whether a problem needs to be escalated to a higher-level staff member; and becomes a point of contact for any other higher-level Staff member or division if needed.
• Performs routine information system security duties performing updates and patches; implements network and data security standards in accordance with pertinent policies.
• Coordinates and plans with other IT divisions to implement and monitor hardware and software upgrades, patches, security, and backup/recovery processes. Acquires new or upgraded hardware and software, uses appropriate tools to install and test updates, and may develop utility programs to ensure compatibility with existing systems. Determines and documents installation parameters to support smooth integration, transition, and operational efficiency.
• Performs various system quality assurance activities; tests and troubleshoots system issues using appropriate technology; executes testing plans to validate functionality and resolve issues.
• Performs installation, operation and maintenance of computers and peripheral equipment; monitors routine system parameters such as response time and general performance; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components.
• Performs OS and software installations, routine system backups, upgrades and/or other hardware/software support activities; connects computers to networks, printers, scanners and other peripheral equipment.
• Trains audio visual and desktop users regarding routine technical processes; provides information on basic system and application functions; explains user access rights.
• Informs management of existing or potential production problems; maintains problem logs; communicates with higher-level staff regarding documentation, testing and scheduling concerns; communicates production or testing problems to user departments and keeps them apprised of schedule changes.
• Assists in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
• Coordinates with third‑party support and PC equipment vendors to resolve technical problems with desktop computing equipment and software.
• Stays updated on new developments in, and analyze reviews of, computing technologies.
• Updates and maintains the computer inventory and equipment.
• Provides guidance/training to team members and lower-level staff.
• Provides after hours' technology support as assigned.

The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

MINIMUM QUALIFICATIONS

• High School Diploma or GED
• Two (2) years of work experience as a first or second responder performing set-ups, maintenance, or monitoring of an information system including network, operating systems, and user applications.

Any equivalent combination of related education and/or experience may be considered for the above requirements.

SCREENING AND COMPLIANCE

• Successful completion of a post-offer employ