Senior IT Technical Support Analyst

Iquantam; Detroit (MI); On-site; Full time

Job summary

A leading company in IT solutions is seeking a Senior IT Technical Support Analyst in Detroit, MI. In this role, you will provide expertise in IT problem diagnosis, administration, and support of computer systems while leading technical teams. A Bachelor's degree and relevant experience are required, along with effective communication skills and a proactive approach to technology implementation.

Benefits

Health benefits

Paid time off

401(k) plan

Parking stipend

Qualifications

• Two years of professional experience in IT infrastructure.
• Bachelor's Degree in relevant fields required.
• Experience with database administration and security standards.

Responsibilities

• Perform problem diagnosis and provide technical support for hardware and software.
• Lead technical teams and coordinate project assignments.
• Maintain and support network operating systems.

Skills

Problem Diagnosis

Technical Support

Project Management

Communication

Server Support

Education

Bachelor's Degree in Computer Science or related field

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Quantam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.22/hr - $36.22/hr

Senior IT Technical Support Analyst

Onsite- Detroit, MI

Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Senior IT Technical Support Analyst. Candidates must be local to Detroit, MI and be able to work onsite five days per week in Detroit, MI. A hybrid or fully remote work schedule is not an option. Regarding parking, there are three parking lots nearby that offer monthly rates ranging from $120-$140 per month. Quantam can provide a parking stipend or reimbursement for the selected candidate. Please note, candidates will not be able to gamble within casinos or participate in online gaming in the State of Michigan.

Job Description:

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

What are the essential duties of this position?

• Communicate effectively, both orally and in writing, with users, unit staff and Managers.
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software.
• Analyze operational problems.
• Investigate alternative solutions and potential risk.
• Record and report status.
• Teach and assist other staff and users.
• Project management
• Server support
• Telecommunications support
• Enforce security standards

What is the function of the work area and how does this position fit into that function?

Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.

Duty 1 (40% of Time) – Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.

Individual tasks related to the duty:

• Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
• Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
• Serve as technical experts providing support to other technicians.
• Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
• Administers and implements automated data processing systems and computer application programs.

Duty 2 (35% of Time) –Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components.

Individual tasks related to the duty:

• Provide planning, design, and implementation of computer hardware, software, and network components.
• Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere within our client.
• Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.
• Analyze the need for, and develop, documents, implements and monitors information technology quality assurance standards.
• Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
• Maintains records and prepares reports and correspondence related to the work.

Duty 3 (15% of Time) – Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of our client.

Individual tasks related to the duty:

• Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.
• Administer network groups, users and rights associations.
• Monitor and maintain local server backup systems.
• Assist in the rebuilding of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
• Setup, support, test and troubleshoot print servers.
• On-site support for installation of Telecommunication hardware.
• Install and troubleshoot wiring and associated devices including transceivers, switches, hubs and routers.

Duty 4 (10% of Time) – Other duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area.

Individual tasks related to the duty:

• Provide for the updating of patches and virus repair.
• Seek out and attend relevant technical training.
• Attend special training sessions required by client sites to provide complete IT service.
• Carry out the directives of Management in support of providing customer service for our client.

Education/Experience Requirements:

• Education: Possession of a Bachelor's Degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.
• Experience: Two years of professional experience equivalent to an Information Technology Infrastructure.
• Alternate Education & Experience: Possession of an associate’s degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement. Or, educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Quantam by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified when a new job is posted.

Sign in to set job alerts for “Information Technology System Analyst” roles.

Detroit, MI $116,480.00-$149,760.00 1 month ago

Application Analyst (Onsite @ Children's Hospital of Michigan (Detroit, MI))

Auburn Hills, MI $40.00-$47.00 2 weeks ago

Detroit, MI $116,480.00-$149,760.00 1 month ago

Clinical Informatics Analyst (Data Analyst Experience) - REMOTE

IT Analyst - Oracle HCM Security & Data Management

Detroit, MI $149,760.00-$216,320.00 1 month ago

Detroit, MI $102,890.67-$139,637.34 1 month ago

People Technology Analyst, Workforce Software

Detroit, MI $132,288.00-$191,082.67 1 month ago

Financial Services - Consulting - Guidewire - Business Analyst - Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.