Tech Support Analyst I (TX or IL)

Lazy Dog Restaurants, LLC; Costa Mesa (CA); Remote; Full time

Job summary

A leading restaurant group seeks a tech support specialist to resolve technology issues for their operations. This role involves troubleshooting, documentation, and building automation solutions to enhance business continuity. Candidates should possess a degree in Computer Science or related fields, strong analytical skills, and a collaborative attitude. Great benefits, including paid vacations, medical insurance, and a supportive work culture, are offered.

Benefits

Achievable Bonus

Paid Vacations

Medical, Vision, Dental, and Life

401K plan with company match

Opportunities for career advancement

Amazing company culture

Qualifications

• 2+ years of related experience preferred.
• Certifications in software applications.
• Knowledge of networking and hardware.

Responsibilities

• Provide timely resolution of basic tech issues.
• Document and analyze trends to prevent future issues.
• Develop and implement Standard Operating Procedures.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Customer service

Teamwork

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Point of Sale (POS) systems

Job description

Home Office, Costa Mesa, California, United States of America

Job Description

Posted Wednesday, June 12, 2024 at 7:00 AM | Expired Thursday, August 1, 2024 at 6:59 AM

Certified Great Place to Work 6 Years in a row!

Relevant

If you love to coordinate, prioritize, document, diagnose and troubleshoot incoming calls, while providing basic support services to Home Office teammates and restaurant operations with technology issues involving laptops, network services and business systems to maintain day-to-day business continuity, then this is the job for you.

Must live 45 minutes or less from one of our locations in CA, CO, NV, TX, GA, FL, IL, or VA.

What We Offer

• $22.50 - $28.00 / hour
• Achievable Bonus
• Paid Vacations
• Medical, Vision, Dental, and Life
• 401K plan with company match
• Opportunities for career advancement
• Amazing company culture
• Remote opportunity

Responsibilities

• Provide timely resolution of basic problems or escalation on behalf of teammates and restaurant operations.
• Evaluate, document, resolve and analyze trends to determine solutions and prevent future concerns.
• Continuously strive for root-cause resolution to include building automation scripts with various tools to resolve issues.
• Test corrective action to ensure issue has been adequately resolved.
• Provide case status updates to management and end-users.
• Support and maintain effective relationships with users.
• Develop, document and implement Standard Operating Procedures and Service Guidelines relating to technology support.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources via the internet to aid in problem resolution.
• Identify and learn applicable software and hardware supported by the organization.
• Image and configure new user workstations and laptops.

Qualifications & Experience

• Bachelor's degree in Computer Science or Information Systems preferred.
• Certifications in currently used software applications a plus.
• Two years of related experience preferred.
• Willing to work holidays, weekends, and/or evenings to provide restaurant support.
• Working Knowledge of basic computer hardware, including desktop PCs, networking equipment, SQL databases, wireless access points, printers/scanners and handheld devices.
• Experience with Point of Sale (POS) and Restaurant Applications (e.g. Aloha, QSR) desired.
• Knowledge or experience in various programming languages to assist with script automation.
• Ability to conduct research into a wide range of technology issues, as required.
• Strong analytical and problem-solving skills to diagnose, troubleshoot, and resolve issues.
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance environment.
• Experience working in a team-oriented, collaborative environment. Ability to present ideas in a team environment.
• Highly motivated and self-directed.
• Exceptional interpersonal and customer service skills, with a focus on rapport-building and listening capabilities.
• Ability to communicate clearly both verbally and in writing.
• Trusting, passionate, humble and gracious.
• Build lasting relationships with trust and respect.
• Create fun.

Join Lazy Dog and be part of a culture of caring, great benefits, and continuous growth.

Home Office, Costa Mesa, California, United States of America