Senior IT Systems & Ops Engineer

Whatnot; San Francisco (CA); On-site; USD 145,000 - 155,000; Full time

Benefits offered by this job

Health Insurance options

Home office setup allowance

Monthly allowance for cellphone and internet

401k retirement plan

16 weeks paid parental leave

Job summary

Join a dynamic and innovative company as a Senior IT Systems & Operations Engineer, where you'll play a pivotal role in enhancing operational efficiencies and implementing cutting-edge technology solutions. In this exciting position, you will collaborate with cross-functional teams to ensure seamless IT service delivery, manage vendor relationships, and lead large-scale projects that drive organizational success. If you thrive in a fast-paced environment and have a passion for problem-solving and customer support, this opportunity is perfect for you. You'll enjoy a competitive salary, benefits, and the chance to contribute to a vibrant workplace culture focused on growth and collaboration.

Qualifications

• 6+ years of IT experience in high growth environments.
• Experience in deploying and maintaining cloud-based applications.
• Strong understanding of IT systems and operations processes.

Responsibilities

• Engage stakeholders to implement and maintain corporate applications.
• Streamline access management and optimize workflows.
• Provide exceptional internal customer service through IT support.

Skills

Cloud-based applications

Access management

IT compliance

Customer support

Problem solving

Project management

Communication skills

Documentation skills

Education

Bachelor's degree in IT or related field

Tools

Workday

Okta

Zapier

Google Workspace

Zoom

Slack

Atlassian Jira

Apple Macbooks

Microsoft Windows

Cisco Meraki

Job description

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

As our Senior IT Systems & Operations Engineer, you will:

• Engage stakeholders throughout the company to understand the needs and priorities to securely implement and maintain corporate applications, while promoting IT best practices cross-functionally.
• Implement and maintain tools for IT operational efficiencies and automation, with a lens on innovative and modern technology (i.e. AI chatbots).
• Ensure technological compliance with evolving security standards and policies, while future-proofing automations, computer systems, MDM, office network infrastructure, and remote collaboration tools.
• Streamline and optimize the configuration and workflows for access management with Workday data, Okta configuration, and downstream applications.
• Develop requirements, build, and thoroughly test workflows and automations in iPaaS tooling (i.e. Zapier) to automate manual processes for IT and business stakeholders.
• Create, maintain, and promote standards, procedures, and documentation for IT.
• Champion IT company-wide by ensuring quality internal customer service for our global company through service desk tickets and access administration.
• Travel to our offices on a periodic basis to provide onsite AV, networking, and conferencing support.
• Partner closely with leadership to build and report on team OKRs and roadmaps.
• Build and maintain vendor relationships and third party services as needed.

Team members in this role are required to be within commuting distance of San Francisco.

Curious about who thrives at Whatnot? We’ve found that low ego and a growth mindset, while leaning into action, details, and impact goes a long way here.

Join our growing IT Systems & Operations team! You will work cross-functionally with our Security, Finance, and People team, as well as stakeholders across the company to ensure we are providing all employees with an exceptional experience from onboarding to offboarding, enabling them with the appropriate hardware and software to effectively do their job.

You should have strong internal customer support skills, excellent problem solving abilities, and a knack for working cross-functionally in a fast-paced, multi-project environment. Our ideal candidate will bring hands-on technical experience with many tools listed below, as well as the curiosity and adaptability to learn new ones.

In addition to 6+ years of experience as an IT professional in a high growth and/or tech company and 4+ years of experience configuring complex IT systems, you should have:

• A proven track record of deploying and maintaining cloud-based corporate applications and automations for access management, security, and collaboration.
• Strong communication and relationship-building skills across all levels, including executives and external partners, with an ability to influence and lead without authority.
• Experience leading large-scale IT projects with strategic planning and detailed documentation (decision docs, requirements, test plans, deployments).
• Solid understanding of onboarding & offboarding business processes, with the ability to translate this into technical hardware and software needs.
• Proven success in scaling IT processes with automation and emerging technology for high-growth environments.
• Experience in managing collaboration tools for remote & distributed teams (Google Workspace, Okta, Zoom, Slack, Atlassian Jira, internal AI chatbots, etc.).
• Hands-on background developing workflow automations in lightweight iPaaS tools.
• Robust understanding of core IT systems & operations processes: hardware inventory management, internal service desks, MDM, IAM, A/V & video conferencing, and Wi-Fi & VPN.
• Strong knowledge of MDM best practices and hands-on experience with Apple Macbooks, Kandji, Snipe, Microsoft Windows, Intune, Azure Active Directory, and/or equivalents.
• Solid understanding of security and privacy principles with experience in Verkada, Nightfall, and Proofpoint preferred.
• Familiarity with computer networking, especially cloud-based SD-WAN and SDN (Cisco Meraki).
• Detail-oriented problem solver with strong organizational and documentation skills, able to manage multiple projects and navigate ambiguity with ease.
• Hands-on approach with excellent communication and a passion for providing direct support.

$145,000/year - $155,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

Benefits

• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support
  • Home office setup allowance.
  • Monthly allowance for cellphone and internet.
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work. *Company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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