Senior IT Systems Engineer

Tines; United States; Remote; USD 131,000 - 160,000; Full time

Job summary

Tines is seeking a Senior IT Systems Engineer to design, build, and improve internal systems supporting our growing business. You will own automation, integrations, and enterprise platform improvements with a focus on security, reliability, and scalability.

You'll partner with IT Operations, Security, and stakeholders to translate requirements into durable solutions, leading projects from discovery through implementation and handoff. Boston-based team alignment is preferred.

Qualifications

• Eight or more years of senior IT systems engineering experience.
• Hands-on admin across enterprise platforms (Google Workspace, Microsoft 365, Slack, Jira, AWS).
• Experience building automated workflows and integrations using APIs or scripting.
• Strong troubleshooting using logs and CLI to fix complex issues.
• Sound judgment on access controls, data security, and change management.
• Proven track record delivering technical projects independently.

Responsibilities

• Own admin and improvement of enterprise platforms (Google Workspace, Slack, Jira, AWS).
• Design, build, test, document, and maintain automated workflows and integrations.
• Investigate escalations with IT Operations; implement scalable fixes.
• Lead systems engineering projects from requirements to rollout and handoff.
• Collaborate with Security and stakeholders to enable secure tech use.
• Contribute to documentation for future Federal environment requirements.

Skills

Automation

APIs

Scripting

Troubleshooting

Security

Change management

Tools

Google Workspace

Microsoft 365

Slack

Jira

AWS

Job description

Tines is the intelligent workflow company that powers some of the world\'s most important workflows.

Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson.

Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team\'s apps, agents and automations.

As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design.

At Tines, we\'re driven by our values of Simplicity, Speed, and Soundness. We\'re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We\’re excited about what\’s next, and we\'re looking for others to join us on our journey.

We\'re looking for a Senior IT Systems Engineer to design, build, and improve the internal systems that support our growing business.

Working alongside our Staff Systems Engineer, you\'ll own automation, integrations, and enterprise platform improvements that make our environment more secure, reliable, and scalable. You\'ll partner with IT Operations to turn recurring support issues into durable solutions and work with Security and Internal Automation to help employees build and use technology safely.

This is a hands-on engineering role focused on improving systems and processes, rather than primarily managing day-to-day support tickets or office technology. You\'ll work across a broad technology environment, make thoughtful technical decisions, and take projects from discovery through implementation and operational handoff.

You\'ll report to our Boston-based IT Manager.

This is a US-based role, with a preference for candidates in the Eastern Time Zone to support close collaboration with our Boston-based IT Manager and Staff Systems Engineer. Boston-area candidates would also have opportunities to collaborate in person. Working arrangements will be discussed during the interview process.

What you\'ll be doing

• Own the administration and improvement of enterprise platforms, including Google Workspace, Slack, Jira, AWS, and other core IT systems. Review configurations, access, and capabilities to improve security and usability.
• Design, build, test, document, and maintain automated workflows and integrations that reduce manual work and enable reliable employee self-service.
• Partner with IT Operations to investigate complex escalations, identify root causes, and replace recurring issues with scalable technical or process improvements.
• Lead systems engineering projects from requirements gathering through rollout, monitoring, and operational handoff, balancing business needs, security, reliability, and maintenance effort.
• Work with Security, Internal Automation, business stakeholders, and vendors to support secure use of enterprise technology and internal building in Tines.
• Contribute to systems, processes, and documentation that support future Federal environment requirements as the program develops.

What you bring with you

• Eight or more years of relevant IT systems engineering experience, or equivalent experience demonstrating senior-level technical ownership.
• Strong hands-on administration and engineering experience across multiple enterprise platforms, such as Google Workspace, Microsoft 365, Slack, Jira, AWS, identity providers, or endpoint management systems.
• Experience personally building and maintaining automated workflows, integrations, or self-service solutions, using APIs, scripting, or automation platforms.
• Strong troubleshooting skills, including using logs and command-line tools to investigate complex issues, identify root causes, and implement durable improvements.
• Sound judgment around access controls, data security, testing, change management, and rollback, with an understanding of build-versus-buy trade-offs and ongoing maintenance.
• Experience independently delivering technical projects, managing competing priorities, and communicating clearly with engineers, operational teams, and business stakeholders.

Experience that will help you succeedPrevious experience with Tines, GCP, regulated environments, CMMC, FedRAMP, or Microsoft 365 GCC High is helpful but not required. Experience supporting secure enterprise AI adoption or preparing systems documentation for compliance requirements is also valuable.

We\'re looking for a capable systems engineer who can learn our environment and contribute to its development, rather than someone who has already used every platform in our stack.

Why join Tines now?You\'ll have the opportunity to use Tines to improve how Tines itself works. As our business grows, you\'ll help shape the systems, automations, and practices that support employees across the company.For someone who enjoys building practical solutions, partnering closely with other engineers, and seeing the impact of their work, this role offers meaningful ownership and room to grow.

Target Annual Compensation: Base salary of up to $145,000 + equity

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

At Tines, we\'re all about trying new things and taking the leap. If you\'re second-guessing your application, we hope you\'ll trust your gut and take the leap too! Applying for a new job isn\'t always easy, especially if you\'re thinking of acareer pivot– but we\'re big believers in learning and growth here at Tines, so you\’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are . We\’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Tines\’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran\'s discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.