Senior IT Systems Engineer

Energy CX; Chicago (IL); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

15 days PTO

Health insurance coverage

401(K) employer match

Gym membership at on-site facilities

Job summary

Energy CX, located in Chicago, Illinois, is on the lookout for a Senior IT Systems Engineer to manage the company's IT and cloud infrastructure end-to-end. This role requires hands-on support and encompasses device management, helpdesk operations, and compliance.

A successful candidate will have over 5 years of experience in a hybrid IT/infrastructure role and a strong foundation in areas such as Google Workspace administration and networking. Energy CX offers competitive benefits including comprehensive health insurance and a 401(K) plan with employer matching.

Qualifications

• 5+ years in a hybrid IT/infrastructure role.
• Strong foundation in IT operations including endpoint protection.
• Experience administering Google Workspace at the access-control level.

Responsibilities

• Run internal IT operations including device management and help desk support.
• Administer and enforce access controls and security policies.
• Design and deploy cloud infrastructure across AWS and DigitalOcean.

Skills

Hybrid IT/infrastructure experience

Device management

Google Workspace administration

Networking fundamentals

Scripting proficiency

AWS knowledge

Tools

Terraform

AWS (VPC, IAM, EC2)

Networking tools

Job description

About Energy CX

Energy CX is redefining the energy brokerage industry as the fastest‑growing player in the US. By bringing cutting‑edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.

Title: Senior IT Systems Engineer

As a Senior IT Systems Engineer, you'll own and operate the company's IT and cloud infrastructure end‑to‑end, from helpdesk and device management to cloud architecture and security compliance. This is a hands‑on, in‑person role at a company of 100+ and growing. We will calibrate scope and seniority to your experience, with a clear path to expand responsibilities as we scale.

Daily and Monthly Responsibilities

• IT Operations & Support
  • Run internal IT operations including device management, MDM, account provisioning, on/offboarding, endpoint protection, domain management, and help desk support
  • Lead phishing training and security awareness programs
  • Serve as internal point of contact for IT vendor relationships
• Security & Compliance
  • Administer and enforce access controls, IAM, sharing rules, and security policies across SaaS tools (Google Workspace and others)
  • Think proactively about compliance frameworks and related controls, owning evidence collection, audit coordination, ongoing maintenance, access reviews, and policy documentation
  • Develop and maintain disaster response and business continuity plans
• Cloud Infrastructure & Observability
  • Design, deploy, and own cloud infrastructure across AWS and DigitalOcean, including VPCs, IAM, and networking
  • Implement and maintain Infrastructure as Code (Terraform or equivalent) with appropriate isolation and promotion workflows
  • Own logging and observability strategy across infrastructure and applications

Skills & Qualifications

• 5+ years in a hybrid IT/infrastructure role at a small or mid‑sized company, or an equivalent split between sysadmin/IT and DevOps/cloud engineering
• Strong foundation in IT operations: device management, MDM platforms (Jamf, Kandji, Intune, or similar), endpoint protection, and tier‑1/2 helpdesk support
• Experience administering Google Workspace and other SaaS tools at the policy and access‑control level
• Working knowledge of networking fundamentals: DNS, TCP/IP, firewalls, VPNs
• Comfort owning the helpdesk function (this role includes hands‑on support, not just architecture)
• Scripting proficiency in at least one of: Bash, Python, or similar
• Strongly preferred
  • Hands‑on experience with AWS (VPC, IAM, EC2, networking) is a plus
  • Working knowledge of Infrastructure as Code (Terraform or equivalent)
  • Experience preparing for or maintaining compliance frameworks (SOC2, ISO 27001, HIPAA, or similar)
  • Familiarity with vulnerability management programs and penetration testing coordination
  • Familiarity with logging and observability stacks (Datadog, Grafana, CloudWatch, etc.)
  • Active engagement with AI in your own work: track record of using AI coding tools (Copilot, Cursor, Claude Code, or similar) to accelerate IaC authoring and infrastructure automation, scaling infrastructure for AI workloads, evaluating AI‑native DevOps tooling, and setting standards for responsible AI use across teams
• Nice to have
  • Prior experience as the sole or first IT/infrastructure hire at a startup
  • Industry certifications such as CompTIA A+, Network+, or Security+
  • Cloud or security certifications such as AWS Solutions Architect, SysOps, Security Specialty, or CISSP

Compensation

Year One Earnings: $110,000+

Benefits

• PTO
  • 15 days
  • All major holidays
  • Full day off on Thursday and Friday of Thanksgiving; half day that Wednesday
  • 12/24 - 1/2 Company break (subject to longer, but at minimum employees can expect this time off)
• Insurance
  • Health Insurance: we cover 75% of the monthly premium for employee‑only plans, and 50% for plans that include dependents.
  • Dental Insurance: we cover 50% of the employee's monthly premium. Dependent coverage available at the employee's expense.
  • Vision Insurance: available at low monthly rates—starting around $5/month for employee‑only coverage up to ~$11/month for family plans.
  • Fully Covered by Energy CX (100%)
  • Basic Term Life & AD&D Insurance
  • Short‑Term Disability
  • Long‑Term Disability
• 401(K)
  • Employer match 20% of total contribution on up to 5% of salary
• Additional
  • Work from home on Fridays
  • 20 work from home days per year (in addition to WFH Fridays)
  • Gym membership at on‑site gym facilities
  • Frequent company events

Company Culture & Environment

Our culture is not for everyone. It is designed for people who want to grow fast, take ownership, and raise the bar every day. At Energy CX, we challenge each other to solve hard problems, innovate boldly, and keep improving. We believe in personal growth, extreme accountability, and building a team of exceptional people who push one another to be better.

We live by the Four Forces of Innovation: Higher Standards, Innovate It, Continuous Growth, and Do Good. We value ownership, prioritization, focus, discipline, effective communication, action, efficiency, resourcefulness, and maximizing value.