Senior IT Support & Wellness Systems Lead

University of Pennsylvania; Walnut (AR); On-site; USD 70,000 - 82,000; Full time

Job summary

University of Pennsylvania in Philadelphia seeks a Senior IT Support Specialist to provide advanced technical support for Penn Wellness, supporting clinical, counseling, public health, and immunization services. You will troubleshoot complex issues, coordinate IT services, and drive strategic initiatives that align with Penn’s student health mission.

The role requires collaboration with security, privacy, and Penn Medicine stakeholders, strong client relations, and a commitment to service

Qualifications

• Experience providing technical support for Macintosh and Windows operating systems.
• Excellent written and verbal communication with clients.
• Experience supporting virtual desktop environments and EMR systems.

Responsibilities

• Provide advanced technical support and consultation for Penn Wellness and related services.
• Lead strategic IT projects and coordinate with stakeholders across Penn Medicine.
• Manage ticket queues and ensure SLA adherence for Wellness incidents.
• Create technical documentation and knowledge base articles.
• Mentor junior staff and share expertise across the team.

Skills

Macintosh/Windows support

Client communication

Team collaboration

HIPAA awareness

Education

Bachelor of Science

Tools

Azure Virtual Desktop

IGEL

Imprivata

Epic EMR

Job description

University of Pennsylvania in Philadelphia seeks a Senior IT Support Specialist to provide advanced technical support for Penn Wellness, supporting clinical, counseling, public health, and immunization services. You will troubleshoot complex issues, coordinate IT services, and drive strategic initiatives that align with Penn’s student health mission.

The role requires collaboration with security, privacy, and Penn Medicine stakeholders, strong client relations, and a commitment to service