Senior IT Support Technician

Britt Music & Arts Festival; Medford (OR); On-site; Full time

Job summary

An established industry player is seeking a Senior IT Support Technician who is passionate about technology and problem-solving. In this pivotal role, you will ensure the seamless operation of hardware, software, and VOIP systems, while empowering users with expert technical assistance and training. With a dynamic and fast-paced environment, this position offers a unique opportunity to make a significant impact. If you're ready to drive innovation and excellence, apply today and join a team dedicated to enhancing community services through technology.

Benefits

Medical, vision, and dental benefits

Life insurance

Long-term disability insurance

Paid vacation and sick leave

Employee Assistance Program (EAP)

Access to fitness center 24/7

Wellness Program incentives

Qualifications

• 4 years of experience in database development and management.
• 1 year of supervisory experience required.
• Bachelor’s degree can substitute for experience.

Responsibilities

• Install, modify, and repair technology for city facilities.
• Provide expert technical assistance and training to users.
• Document processes to simplify complex systems.

Skills

Problem-solving

Technical assistance

Database development

Leadership

Education

High school diploma or GED

Bachelor’s degree in computer science

Associate’s degree in computer science

Tools

VOIP systems

Hardware and software systems

Job description

This position is open until filled with a first review date scheduled for Tuesday, April 1st. Priority will be given to candidates who submit their application on or before Monday, March 31st, at 11:59 p.m. Pacific Time.

Are you a tech enthusiast who loves solving problems and keeping systems running seamlessly?
Join us as a Senior IT Support Technician, where you’ll play a key role in ensuring the smooth operation of hardware, software, and VOIP systems. You’ll install, modify, and repair technology to keep our City facilities connected and running efficiently. Beyond troubleshooting, you’ll empower users by providing expert technical assistance, training, and clear documentation that makes complex systems easy to understand.

If you’re a problem-solver with a passion for technology and leadership, this is your chance to make an impact in a dynamic, fast-paced environment. Apply today at Medfordoregon.gov and be part of a team driving innovation and excellence!

Required Education and Experience:

1. Graduation from high school or GED equivalent; and
2. Four (4) years of experience with database development and management including one year of supervisory or leadership experience.
3. Bachelor’s degree in computer science, or other specific area of study as deemed applicable may substitute for two (2) years of experience.
4. Associate’s degree in computer science may substitute for one (1) year of experience.

Preferred Qualifications:

1. Bachelor’s degree in computer science or associated field.

Available Schedule:

8 hours daily, Monday – Friday

Compensation & Information on Benefits:
This position is part of the Non-Represented employee group.

The anticipated hiring range for the Senior IT Support Technician position is $37.54 (first step) to $39.41 or $41.38 (second or third step). The City of Medford determines starting pay based on an evaluation of relevant education, experience, and qualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Six steps are included in this salary range, allowing opportunity for annual movement through the steps.

Healthcare Benefits:

1. Medical, vision and dental benefits for employee and family, paid at 100% by the City with the opportunity to buy-up to a lower deductible plan
2. Life and Accidental Death and Dismemberment insurance – policy value of $50,000 paid by the City
3. Long-term disability insurance provided by the City
4. Health Reimbursement Account (HRA-VEBA) contributions provided by the City

Retirement Benefits:

1. Oregon Public Employee Retirement System (PERS) lifetime pension after retirement at no cost to employee
2. PERS is 100% fully paid as the City pays both the employer and the employee’s (6%) contributions
3. Deferred Compensation retirement plan (Section 457 Plan) for employee’s retirement planning

Additional Benefits:

1. Paid vacation, sick leave, and holidays
2. Employee Assistance Program (EAP)
3. The City’s Wellness Program promotes physical, social, emotional, intellectual, financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program up to $200 annually
4. Access to the City’s fully equipped fitness center 24/7

Go to Medfordoregon.gov to apply for this position!