Senior IT Support Team Lead

Las-Vegas-Metropolitan-Police-Department; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Las-Vegas Metropolitan Police Department is seeking an IT support professional to troubleshoot and assist with the daily operation of departmental computer systems. The role emphasizes user support, problem resolution, and collaboration with IT colleagues.

The ideal candidate will have both technical and communication skills, a degree in information technologies, and experience in a law enforcement environment. This position follows a collective bargaining agreement with merit-based increases.

Qualifications

• Four years of increasingly responsible computer troubleshooting and customer service support experience or progression to IT Customer Support Specialist II.
• Associate's degree from an accredited college/university in computer science, MIS, IT, computer programming, or related field.
• Possession of, or ability to obtain, a valid Nevada driver's license.
• Be a citizen/naturalized citizen or permanent resident alien by date of first test instrument.
• Be at least 18 years old by the date of first test instrument.

Responsibilities

• Troubleshoot and support the Department's computer systems and users.
• Collaborate with team to ensure smooth IT operations and user satisfaction.

Skills

Team leadership

Verbal & written communication

Customer service

Education

Associate's degree in computer science / IT

Degree in Information Technologies

Tools

Microsoft certifications

CompTIA

Cisco certification

Job description

Las-Vegas Metropolitan Police Department is seeking an IT support professional to troubleshoot and assist with the daily operation of departmental computer systems. The role emphasizes user support, problem resolution, and collaboration with IT colleagues.

The ideal candidate will have both technical and communication skills, a degree in information technologies, and experience in a law enforcement environment. This position follows a collective bargaining agreement with merit-based increases.