Senior IT Support Specialist (Windows & Mobility)

Dhaka Technology Limited

Washington (District of Columbia)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Job summary

Dhaka Technologies Limited is hiring a Senior Customer Support professional for a client in Washington, DC, to provide technical assistance to computer users on a variety of issues in a Windows environment. You will deploy and configure desktops, laptops, and mobile devices, install software and security tools, and support Cisco Webex and Microsoft Teams meetings, reporting progress and outcomes.

A Bachelor's degree in IT or related field is preferred; strong communication and documentation

Qualifications

15+ years providing technical support via phone, email, and other channels.
11+ years maintaining PCs, systems, and printers.
11+ years installing and troubleshooting operating systems and software.

Responsibilities

Provide technical assistance to computer system users in a Windows-based environment.
Configure, deploy and manage desktops, laptops, and mobile devices.
Assist with Cisco conference room technology, Webex and Teams setups, and connectivity issues.
Respond to questions and resolve computer problems for users in person, by phone, or remotely.
Document, track, and monitor reported issues to ensure timely resolution.
Maintain inventory and asset records for computers, devices, printers, and related equipment.