Senior Helpdesk Specialist — Elevate End-User Support

Dhaka Technology Limited; Washington; On-site; USD 70,000 - 95,000; Full time

Job summary

Dhaka Technologies Limited is seeking a Senior Helpdesk Specialist in Washington, United States. The role involves diagnosing and resolving end-user problems in a Windows environment and supporting mobile devices, printers, and conferencing tools.

The successful candidate will handle tickets via calls, emails, and remote tools, document issues, and assist with system upgrades and deployments. Final interview is in person.

Qualifications

• Bachelor’s degree in IT or a related field or equivalent experience.
• 15 years diagnosing and resolving end-user computer and peripheral problems.
• 11 years providing second-tier end-user support and supporting server or mainframe applications/hardware.
• 11 years documenting, tracking, and monitoring end-user/server/mainframe problems.

Responsibilities

• Provide technical assistance to users in a Windows-based environment.
• Configure, deploy, and secure desktop/laptop computers for staff.
• Deploy and configure mobile devices (iPads/iPhones) with enrollment and security.

Skills

Windows support

Microsoft 365

Mobile device management

Printer & copier support

Remote support

Asset management

Documentation

Education

Bachelor’s degree in IT or related field

Tools

Microsoft Teams

OneDrive

Cisco Webex

Adobe products

Job description

Dhaka Technologies Limited is seeking a Senior Helpdesk Specialist in Washington, United States. The role involves diagnosing and resolving end-user problems in a Windows environment and supporting mobile devices, printers, and conferencing tools.

The successful candidate will handle tickets via calls, emails, and remote tools, document issues, and assist with system upgrades and deployments. Final interview is in person.