Senior IT Support Technician - Onsite Aerospace Startup

Astro Mechanica; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, etc.)

401(k) program and stock options

Paid time off and holidays

Job summary

Astro Mechanica, based in San Francisco, seeks an IT Support Specialist who will be the friendly face of IT. You will resolve hardware and software issues across Windows, macOS, and Linux, support Microsoft 365 and security controls, and drive onboarding for new hires.

You will work in-office five days a week, building strong partnerships with engineering, operations, and leadership, mentoring junior technicians, and ensuring compliance with CMMC 2.0 and ITAR/EAR.

Qualifications

• 3+ years of experience in an IT support role.
• Experience supporting Windows and macOS; Linux is a plus.
• Hands-on experience with Microsoft Intune and Jamf.
• Experience supporting Microsoft 365; GCC High experience is a strong plus.
• Familiarity with Ubiquiti and Cisco networking.
• Familiarity with CMMC 2.0 and ITAR/EAR requirements, or a willingness to learn quickly.
• 2+ years in a startup environment.
• Ability to work full-time in office, Monday through Friday.
• Must be a U.S. citizen.

Responsibilities

• Be the friendly, go-to point of contact for IT support across the company, in person, on chat and through tickets
• Build strong relationships with teams across engineering, operations and leadership so IT is seen as a partner, not a roadblock
• Resolve escalated hardware, software, account and network issues for Windows, macOS and Linux users
• Lead new hire onboarding: set up laptops and accounts, and walk people through our tools and security practices on their first day
• Support Microsoft 365 GCC High, including user accounts, email, SharePoint, OneDrive and Teams
• Manage devices through Microsoft Intune and Jamf: enrollment, apps, updates and compliance
• Help users with Okta sign-in and MFA, and explain new security controls in a way people understand and accept
• Troubleshoot Ubiquiti and Cisco network issues at the desk and in the office
• Mentor junior technicians, and share what you learn through clear documentation and how-to guides
• Gather feedback from users and suggest improvements to our tools, processes and support experience
• Follow CMMC 2.0 and ITAR/EAR requirements in day-to-day support, and help keep our environment compliant

Skills

Windows

macOS

Linux

GCC High

Microsoft 365

Ubiquiti networking

Cisco networking

CMMC 2.0

ITAR/EAR

Startup experience

Customer-focused

Tools

Microsoft Intune

Jamf

Job description

Astro Mechanica, based in San Francisco, seeks an IT Support Specialist who will be the friendly face of IT. You will resolve hardware and software issues across Windows, macOS, and Linux, support Microsoft 365 and security controls, and drive onboarding for new hires.

You will work in-office five days a week, building strong partnerships with engineering, operations, and leadership, mentoring junior technicians, and ensuring compliance with CMMC 2.0 and ITAR/EAR.