Senior IT Support Engineer

Ignite HR Solutions; California (MO); Remote; USD 108,000 - 150,000; Full time

Job summary

A leading company, Ignite HR Solutions, is looking for a Senior IT Support Engineer to provide advanced support and manage complex IT operations remotely. This role will involve mentoring junior staff and enhancing productivity through automation and process optimization. Ideal candidates will have significant experience with Microsoft 365, Azure, and a strong background in IT support within enterprise environments.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 5+ years in IT support roles within enterprise environments.
• Strong track record in HIPAA/HITECH-compliant settings.
• 5+ years with Microsoft 365 Admin, Intune, Azure, and Teams Admin.

Responsibilities

• Provide advanced technical support internally and externally.
• Manage support tickets and resolve them within SLAs.
• Mentor junior IT staff and help build a collaborative IT support culture.

Skills

Microsoft 365

Azure AD

Intune

Scripting

Problem-solving

Education

High school diploma or GED

Associate’s/Bachelor’s in IT, computer science, or related field

Tools

PowerShell

Python

Bash

Job description

Join to apply for the Senior IT Support Engineer role at Ignite HR Solutions

Join to apply for the Senior IT Support Engineer role at Ignite HR Solutions

This range is provided by Ignite HR Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$108,000.00/yr - $150,000.00/yr

Direct message the job poster from Ignite HR Solutions

Our client, Xolv Technology Solutions, is hiring!

About Us

Xolv Technology Solutions develops solutions that positively influence the lives of those impacted by autism spectrum disorder (ASD) and intellectual developmental disabilities (IDD), as well as those who care for them.

At Xolv, we believe in Technology that Cares and incorporates this belief into everything we do. By leveraging cutting-edge technologies, we work to eliminate barriers and promote inclusion. Our mission is simple yet powerful: to create impactful, equitable solutions that make a real difference in the lives of those who need it most.

The Role

We are looking for an experienced Senior IT Support Engineer to join our team. As a Senior IT Support Engineer, you will be the go-to expert, ensuring seamless IT operations across a distributed workforce. This is your opportunity to strategically enhance employee productivity, resolve complex issues, and shape how we support our growing organization. This position is primarily remote. However, the occasional on-site visit to a customer location may be necessary.

Core Responsibilities

• Advanced Technical Support - Provide advanced level tech support internally and externally as the SME for Microsoft 365, Azure AD, Intune, and enterprise-level IT tools. Proactive approach to drive improvements through automation, scripting, and process optimization.
• Incident and Service Management—Manage support tickets, resolve them within SLAs, handle complex issue escalations, and act as the primary technical point of contact.
• Systems Maintenance and Deployment - Support hardware/software inventory lifecycle, manage on and off boarding, deploy and configure Windows/macOS workstations and mobile devices.
• Collaboration and Mentorship - Mentor junior IT staff and help build a collaborative IT support culture.

Skills, Experience, and Qualifications - A high school diploma or GED is required, and an associate’s/bachelor’s in IT, computer science, or a related field is preferred.

Certifications - Strongly Preferred: Microsoft Endpoint Admin, Azure Fundamentals, ITIL Foundation.

Experience

• 5+ years in IT support roles within enterprise environments
• 5+ years with Microsoft 365 Admin, Intune, Azure, Entra, and Teams Admin
• 3+ years supporting mobile device management (iOS/Android with Intune)
• Proven track record working in HIPAA/HITECH-compliant settings
• Led IT deployments and collaborated across infrastructure and security teams
• Created IT documentation and mentored junior staff
• Strong scripting (PowerShell, Bash, Python), Autopilot, and asset lifecycle knowledge
• Knowledge of security, networking, and compliance best practices

Why Xolv?

Impactful Work: As a member of our team, you will have a career with a purpose—helping transform the fast-growing health tech category.

Career Growth: Xolv is committed to your personal and professional development, offering diverse opportunities for employees to leverage their experience.

Collaborative Culture: We value collaboration, innovation, and the power of diverse perspectives. Our team cares about one another and actively works together to create a healthy workplace that delivers the best service to our customers.

Competitive Comp Packages: We offer competitive compensation with bonus potential, company equity, and both flexible time off and sick time benefits.

CONDITIONS OF EMPLOYMENT

• Must live in and be legally authorized to work in the United States without restriction.
• Must successfully complete a background verification process.

The listed salary range for this position is an expected range. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may be assigned other duties, including work in other functional areas, as deemed necessary for the organization.

Xolv is an equal opportunity employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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