Senior IT Support Desk Engineer (MSP)

HEARTLAND-BUSINESS-SYSTEMS-LLC; Little Chute (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

HEARTLAND-BUSINESS-SYSTEMS-LLC in Little Chute, WI is looking for an IT Support Technician to join their managed services team. This role involves providing critical IT support and monitoring service tickets for multiple clients, ensuring efficiency and quality of service.

The ideal candidate will have experience in systems administration, strong troubleshooting skills for Microsoft Windows environments, and a customer-oriented mindset. A technology-related degree is required along with various technical proficiencies.

Qualifications

• 3+ years’ experience in IT service role, systems and network administration.
• Experience troubleshooting Windows endpoints in both domain and workgroup.
• Advanced technical skills in server administration and networking.

Responsibilities

• Provide IT desktop and application support to clients.
• Monitor and respond to ticket requests according to SLAs.
• Conduct proactive maintenance on networking equipment.

Skills

Active Listening

Adaptability

Problem Solving

Customer service-oriented

Education

Associate degree in a technology-related field

Tools

Microsoft Windows

Network printing

Antivirus software

Job description

HEARTLAND-BUSINESS-SYSTEMS-LLC in Little Chute, WI is looking for an IT Support Technician to join their managed services team. This role involves providing critical IT support and monitoring service tickets for multiple clients, ensuring efficiency and quality of service.

The ideal candidate will have experience in systems administration, strong troubleshooting skills for Microsoft Windows environments, and a customer-oriented mindset. A technology-related degree is required along with various technical proficiencies.