Senior IT Support Desk Analyst - On-Site, IAM & Triage

KBR Careers

Florida

On-site

USD 115,000 - 135,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

KBR’s National Security Solutions team seeks a Senior IT Customer Support Belong. Connect. Grow.

to join our remote-triage and inbound service desk within the Niceville, FL facility. This role resolves infrastructure, software, and identity management issues via digital enterprise channels. You will manage incident communications, ticket routing, remote diagnostics, IAM tasks, and centralized software support, while ensuring SLA compliance.

Qualifications

Active security clearance and ability to maintain DoD clearance.
On-site work at Niceville, FL with up to 10% travel.
Minimum 5 years in helpdesk or service desk environments.
Ability to lift up to 25 lbs for equipment handling.
Omnichannel support etiquette across Teams, phone, and email.

Responsibilities

Incident communications and alerts for customers, including scheduled maintenance and real-time outages.
Queue management and SLA monitoring to route and escalate tickets.
Remote diagnostics and desktop triage to resolve OS, software, and registry issues.
IAM tasks including provisioning, password resets, and group permissions.
Centralized hardware and software support with remote guidance and deployments.