Senior IT Support Center Engineer
cb20
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Job summary
cb20 is an award-winning managed IT and AV services provider serving New York, Massachusetts, and New England. The Site Lead – Support Center Engineer III role provides technical support to managed services customers, remotely and on-site, handling installation, configuration, upgrades, and usage of hardware and software with professional customer service.
The candidate acts as incident and problem manager for major outages, mentors the on-site team, handles high-level escalations, and helps
Qualifications
- Bachelor's degree or higher in computer science or related field, OR equivalent education/experience.
- MCSE/MCITP or Meraki certification knowledge is expected.
- 8+ years IT engineering experience with Windows administration.
Responsibilities
- Acts as incident and problem manager for major outages.
- Technical escalation point for on-site team; triages escalated tickets.
- Develops training and mentors on-site staff for best practices.
- Supports customer onboarding and ensures high-quality service.
- Performs triage, troubleshooting, and end-user support across devices.
Skills
Education
Tools
Job description
cb20 is an award-winning managed IT and AV services provider serving New York, Massachusetts, and New England. The Site Lead – Support Center Engineer III role provides technical support to managed services customers, remotely and on-site, handling installation, configuration, upgrades, and usage of hardware and software with professional customer service.
The candidate acts as incident and problem manager for major outages, mentors the on-site team, handles high-level escalations, and helps
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