Senior IT Support Analyst

ZT Systems; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

401(k) retirement savings plan

Tuition reimbursement

Job summary

ZT Systems is seeking a Senior Desktop Support Analyst to provide day-to-day end-user support via phone, remote access, and on-site visits. You will configure and troubleshoot desktops, laptops, printers, and BYOD devices while maintaining service quality across sites.

Ideal candidates have 5+ years in Helpdesk/Desktop roles, A+ certification, and strong Windows 10 experience. Strong communication and knowledge sharing via Knowledgebase are required, with some travel between locations.

Qualifications

• Associates degree or the equivalent combination of education and certifications.
• 5+ years of field experience in a user-facing IT role.
• A+ Certification required.
• 5+ years in a Helpdesk/Desktop environment.
• Experience with setting up and troubleshooting Microsoft Office 365 (O365).
• 5+ years troubleshooting Windows 10+ operating systems.
• Understanding of VPNs and Wi-Fi profiles is a plus.
• Experience with Remote Desktop tools and a ticketing system.
• Printer deployment and network printer setup experience.

Responsibilities

• Provide advanced technical and troubleshooting assistance for hardware, software, mobile devices, printers and BYOD devices.
• Interact with users to resolve issues positively and efficiently.
• Maintain an inventory of IT hardware and software assets.
• Assist end-users with complex computing and telecom questions.
• Use remote tools to resolve requests and ensure tickets are closed per guidelines.
• Create and maintain Knowledgebase articles.
• Lead and train Junior Support Analysts as needed.
• Travel between sites to support end users when necessary.

Skills

Advanced desktop support

Windows troubleshooting

Remote support

Knowledgebase creation

Train junior staff

Time management

VPN/WiFi knowledge

PowerShell

Office 365

Printer deployment

Education

Associates Degree or equivalent

Tools

Office 365

Remote Desktop Tools

ITIL (plus)

VOIP/Telecom (plus)

PowerShell

Job description

About the Role

We are seeking a Senior Desktop Support Analyst to provide day-to-day technical support to end-users via phone, remote access, and desk-side support. The Senior Desktop Support Analyst will be responsible for delivering, setting up, configuring, and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. They must also be able to resolve problems quickly with little impact to the end-users. Successful candidates will share our values and have an interest in working with the latest technologies in support of our operations team to provide exceptional support

What You will Do

• Provide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products.
• Meets and communicates with users, solves issues in a positive and efficient manner
• Assist in maintaining an inventory of IT hardware and software assets.
• Assists end-users with advanced computing and telecommunication issues and questions.
• Leverage remote support tools to help resolve support requests.
• Ensure all incident and service request tickets are closed within their established guidelines.
• Create and maintain Knowledgebase articles.
• Perform special projects and miscellaneous duties as requested and as time permits.
• Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair.
• Travel between sites to assist end users when remote tools can’t be used.
• As an Information Technology and Systems team member, you may be asked, as new business needs arise, to accept additional tasks and responsibilities within the department, besides those detailed in this job description.

What You Bring

• Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience.
• 5+ years of field experience.
• A+ Certification
• 5+ years’ experience working in a Helpdesk or Desktop environment.
• 5+ years’ experience with setting up and troubleshooting the latest versions of Microsoft Office including O365.
• 5+ years’ troubleshooting Windows 10 and above operating systems.
• Understanding of VPNs and Wi‑Fi profiles is a plus.
• Experience with Telecom/VOIP is a plus.
• Microsoft Windows Image Deployment experience needed
• PowerShell or other scripting experience a plus.
• Experience using some type of Remote Desktop Support Tool.
• Experience with a ticketing system.
• Setup and troubleshoot network printers for end-users.
• Ability to manage time effectively and complete required projects on time.
• ITIL Certification is a plus.

ZT Systems will not provide visa sponsorship for this role. Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.

About ZT Systems

At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world‑class customers. Along the way, you will gain hands‑on experience in a fast‑paced environment that’s challenging, rewarding, and career‑defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer
At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well‑being, financial security, and professional development—both now and in the future.

Compensation & Financial Security

-Competitive base salary

-Performance-based annual bonus eligibility

-401(k) retirement savings plan

-Tuition reimbursement for eligible education programs

Health & Wellness

-Comprehensive medical, dental, and vision coverage with access to leading providers

-Mental health resources and employee wellness support programs-

-Company-paid life and disability insurance

Time Away & Work-Life Balance

-Paid time off (PTO) and company-paid holidays

-Parental leave and family care support programs

Growth & Purpose

-Structured training programs and on‑job learning opportunities

-Matching gifts and volunteer programs to support causes you care about

These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.