Senior IT Specialist — Tier 2/3 Support & Mentoring

Chisholm-Chisholm-; Providence (RI); Hybrid; USD 72,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Gym membership reimbursement

PTO 15 days (20 after 1 year)

12 paid holidays in 2026

401k matching

Parental Leave

Job summary

Chisholm Chisholm & Kilpatrick (CCK) seeks a Senior IT Associate to provide advanced Tier 2/3 support for a large, hybrid workforce. The role mentors IT staff, supports VPN, Microsoft 365, and cloud applications, and assists with server, network, and security projects under supervision.

The position is based in Providence, RI with 35 work-from-home days annually after training. Core hours generally run 9:00–4:30, with occasional after-hours as needed.

Qualifications

• Four or more years of progressively responsible IT support experience.
• Two+ years performing advanced Tier 2 troubleshooting and mentoring.
• Experience supporting Windows endpoints, Microsoft 365, and remote-access tools.

Responsibilities

• Provide advanced Tier 2 and selected Tier 3 support; diagnose complex hardware, software, endpoint, identity, Microsoft 365, application, and remote-access issues.
• Serve as the primary technical escalation resource for IT Associates, offering troubleshooting guidance and knowledge sharing.
• Troubleshoot VPN, Wi-Fi, DNS, DHCP, authentication, and internet connectivity issues.
• Support Microsoft 365 and cloud-based applications, handle delegated user and device management tasks.
• Configure, deploy, and troubleshoot computers and mobile devices for on-site and remote employees.
• Assist with server, network, cloud, security projects including testing and documentation.
• Maintain accurate ticket records and drive continuous improvements.

Job description

Chisholm Chisholm & Kilpatrick (CCK) seeks a Senior IT Associate to provide advanced Tier 2/3 support for a large, hybrid workforce. The role mentors IT staff, supports VPN, Microsoft 365, and cloud applications, and assists with server, network, and security projects under supervision.

The position is based in Providence, RI with 35 work-from-home days annually after training. Core hours generally run 9:00–4:30, with occasional after-hours as needed.