Senior IT Specialist, Fleet Video Systems

Safe Fleet; Houston (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid vacation

Sick days

Benefits after probation

Job summary

Safe Fleet is seeking a Senior IT Specialist, Customer Support (Tier III) to design and integrate systems within customer environments, supporting complex software and hardware issues and ensuring successful implementation of Safe Fleet Video Group solutions.

This role involves troubleshooting advanced technical problems, performing software installations, upgrades, and migrations, and working closely with customer IT teams for seamless operation.

Qualifications

• Bachelor’s degree in Information Technology or equivalent practical experience.
• 5+ years in a software/hardware support environment.
• Proficiency with Linux operating systems (Red Hat, Ubuntu).
• Experience with Microsoft administration tools, including Active Directory, DNS, and IIS.
• Working knowledge of website administration, IIS, and .NET applications.
• Experience with SQL database administration, including queries, data migration, reporting, and troubleshooting.
• Hands-on experience with database platforms such as Microsoft SQL Server, PostgreSQL, and MySQL.
• MCSA (Windows Server) certification or equivalent experience.
• Ability and willingness to travel occasionally.

Responsibilities

• Install, update, and migrate Safe Fleet software solutions across Microsoft-based workstations/servers and Red Hat Linux systems.
• Perform server updates and migrations, including SQL scripting as required.
• Maintain advanced functional expertise in Safe Fleet Video Group products and technologies.
• Provide Tier III technical support via phone, email, and other communication channels.
• Diagnose, investigate, and resolve complex software and hardware issues.
• Train customer IT personnel on system operations, maintenance, and troubleshooting procedures.
• Deliver end-user training on video recording equipment and video management software.
• Support and execute customer acceptance testing, deployment validation, and system verification activities.
• Participate in research, development, and testing of new features and technologies.
• Create and maintain technical documentation and share knowledge across teams.
• Contribute to team objectives and support additional tasks as required.

Skills

Linux

Active Directory

DNS

IIS

.NET

SQL Server

PostgreSQL

MySQL

MCSA

PowerShell

AWS

Azure

Education

Bachelor's degree

Job description

Safe Fleet is seeking a Senior IT Specialist, Customer Support (Tier III) to design and integrate systems within customer environments, supporting complex software and hardware issues and ensuring successful implementation of Safe Fleet Video Group solutions.

This role involves troubleshooting advanced technical problems, performing software installations, upgrades, and migrations, and working closely with customer IT teams for seamless operation.