Senior IT Solution Consultant

Wipfli; Clayton (MO); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Wipfli in St. Louis, MO seeks a Senior Consultant to develop and implement client solutions, spanning consultative and technical work to enhance business processes and IT environments. The role interfaces with clients and internal teams to drive value and outcomes.

The Senior Consultant will lead complex service desk escalation, assess Microsoft 365/Azure/AD, document roadmaps, manage risks, and mentor junior staff while traveling up to 15% to client sites within the U.S.

Qualifications

• Bachelor’s Degree or an equivalent combination of education and experience.
• 7+ years of technology solutions experience in a professional services firm or 10+ years in private industry with 1+ years in a professional services firm.
• Proficiency with Microsoft Azure and Active Directory.
• Experience working with clients on-site; up to 15% travel to client locations within the U.S.
• Possesses or works towards obtaining appropriate advanced certifications.
• Demonstrated blend of technical expertise and consultative ability to assess needs and deliver value-driven solutions.
• Ability to plan, prioritize, and organize multiple projects under pressure while quickly responding to unexpected events or changing priorities.
• Training, support or consulting advisory experience is preferred; experience serving clients in healthcare or financial institutions industries is preferred.

Responsibilities

• Act as a level-three escalation resource for complex service desk issues and coordinate with internal SMEs.
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/AD, SharePoint, endpoints, servers, and cloud apps.
• Document and maintain client technology roadmaps, security reviews, and improvement plans with clear business impact.
• Lead client maintenance and security review discussions by analyzing reports on stale users/devices, security gaps, and roadmap progress.
• Identify risks and modernization opportunities; present actionable recommendations.
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests.
• Proactively communicate cost, quality, schedule, and risks to the project lead and client.
• Train and mentor Consultant I/II; delegate work to enable associate development.
• Lead research and development efforts to position the team for innovative market solutions.

Skills

Azure

Active Directory

Client-facing

Certification pursuit

Project management

Communication

Education

Bachelor’s Degree or equivalent

Job description

At Wipfli, people count.

At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.

People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.

The Senior Consultant can work either 100% in person or in a hybrid environment, with office visits as needed, in the St. Louis, MO area. About 15% travel to client locations in MO is required.

TheSenior Consultantwill develop and implement solutions for clients that are either consultative or technical in nature that provide improvements to the client’s business processes and information technology. They willinterface regularly withclients and othersoutsideWipfli.

Responsibilities:

• Act as alevel-threeescalation resource for complex service desk issues, troubleshooting client technology environments, gathering requirements, diagnosing local network/server/cloud issues, and coordinating with internal SMEs or project teams to drive resolutions
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualizedenvironments, local networks, firewalls, switches, and cloud-based applications
• Documentandmaintainclient technology roadmaps, baseline security reviews, and prioritized improvement plans thatclearly explain technical findings, business impact, priorities, and recommended next steps
• Lead recurring client maintenance and security review discussions by analyzing reports related to stale users and devices, antivirus coverage, security score gaps, auditing/security settings, network equipment, and roadmap progress
• Identifyrisks, modernization opportunities, and process improvements, present clear and actionable recommendations, and develop solutions
• Scope, price,andmonitor project work plans, budgets, timelines, deliverables, and out-of-scope requestsfor internal and client projects
• Proactively communicate cost, quality, schedule, and risks to project leaderand recommend practical solutions; proactively communicate work plan status with client
• Train and mentor Consultant I’s and Consultant II’s; delegate and leverage work to enable associate development
• Leads andparticipatesin research and development and foundational efforts to position the team to learn, develop, and deliver innovative solutions to the market

Qualifications:

• Bachelor’s Degreeor an equivalent combination of education and experience
• 7+ yearsoftechnology solutionsexperience in a professional services firm or10+ years of private industrytechnology solutionsexperience with 1+ years inaprofessional servicesfirm
• Proficiency with Microsoft Azure and Active Directory
• Experience working with clients on-site; up to 15% travel to client locations within the U.S
• Possesses or works towards obtainingappropriate advancedcertifications
• Demonstratedblend of technicalexpertiseand consultative ability to assess needs and deliver value-driven solutions
• Ability to plan, prioritize, and organizemultiple projectsunder pressurewhile quickly responding to unexpected events or changing priorities
• Training, support or consulting advisory experience is preferred; experience serving clients in healthcare or financial institutions industries is preferred

#LI-hybrid #LI-CS1

Additional Details:

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.

Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [e-mail].