Senior IT Site Technician - Romeoville, IL

Ro; Romeoville (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the wellness and fitness industry is seeking a Senior IT Site Technician for their Romeoville location. In this role, you will provide essential IT support, improve user experience, and troubleshoot technical issues while collaborating with the internal technology teams. The ideal candidate will have 3-6 years of experience in IT operations, strong communication skills, and a passion for continuous improvement in technology.

Benefits

Full medical, dental, and vision insurance

401(k) with company match

Flexible PTO

Paid parental leave

Virtual resources for wellness

Qualifications

• 3-6 years of experience in IT operations or support.
• Strong organizational and project management skills.
• Ability to communicate issues proactively.

Responsibilities

• Provide outstanding IT support onsite and remote support.
• Manage tickets within Jira and escalate issues.
• Identify trends and proactively mitigate tech issues.

Skills

Communication

Project Management

Troubleshooting

Technical Expertise

Tools

Jira

Jamf

Intune

Job description

Join to apply for the Senior IT Site Technician - Romeoville, IL role at Ro

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Join to apply for the Senior IT Site Technician - Romeoville, IL role at Ro

Join Ro’s Information Technology Facilities team! As a Senior IT Site Technician working out of our flagship pharmacy location in Romeoville, IL, you’ll ensure that Ro’ers are able to work with minimal friction to access their accounts, devices and applications. This includes onboarding/offboarding, device management, and application provisioning. You’ll use your technical expertise to identify trends and areas of opportunity that can be proactively remediated, enhancing the user experience further. This role reports directly to the IT Site Technology Manager and will work closely with other internal technology teams.

This is an in-person role, requiring the applicant to be onsite 5 days per week.

What You'll Do

• Provide outstanding IT support onsite at our new Romeoville, IL pharmacy, and remote support to our other pharmacy locations
• IT escalation point for troubleshooting complex computer hardware and software issues
• Identify trends and ways to proactively mitigate issues with tech solutions or automations
• Triage and manage tickets within Jira, ensuring issues are resolved or escalated promptly
• Administrate cloud applications and access controls, ensuring people have the right access at the right time
• Utilize Jamf and Intune to maintain and update our macOS, Windows, and iOS devices
• Stay current on the latest technology trends and developments
• Participate in on-call rotation
  
  

What You'll Bring To The Team

• 3 - 6 years of experience in IT operations or support
• Ability to prioritize tasks and communicate issues proactively
• Exceptional communication and interpersonal skills
• Strong organizational and project management skills
• Understanding and troubleshooting of OSI model concepts (including layer 8!)
• Process development and application of best practices
• A desire for continuous improvement and development
  
  

We've Got You Covered

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness
  
  

$46.36 - $56.94 an hour

The target hourly rate for this position ranges from $46.36/hour to $56.94/hour , in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wellness and Fitness Services, IT Services and IT Consulting, and Manufacturing

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