Senior IT Site Technician - Romeoville, IL

Modern Fertility; Romeoville (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a growing Information Technology team as a Senior IT Site Technician at a leading pharmacy location. In this in-person role, you will provide IT support, manage hardware/software issues, and ensure seamless access for employees. You'll play a crucial role in enhancing the tech experience through proactive resolutions and best practices.

Benefits

Full medical, dental, and vision insurance

401(k) with company match

Flexible PTO

Paid parental leave + Fertility benefits

Student loan refinancing

Qualifications

• 3 - 6 years of experience in IT operations or support.
• Exceptional communication and interpersonal skills.
• Understanding and troubleshooting of OSI model concepts.

Responsibilities

• Provide outstanding IT support onsite and remote for pharmacy locations.
• IT escalation point for troubleshooting complex computer issues.
• Triage and manage tickets within Jira for prompt issue resolution.

Skills

Troubleshooting

Communication

Organizational Skills

Project Management

Job description

Join Ro’s Information Technology Facilities team! As a Senior IT Site Technician working out of our flagship pharmacy location in Romeoville, IL, you’ll ensure that Ro’ers are able to work with minimal friction to access their accounts, devices and applications. This includes onboarding/offboarding, device management, and application provisioning. You’ll use your technical expertise to identify trends and areas of opportunity that can be proactively remediated, enhancing the user experience further. This role reports directly to the IT Site Technology Manager and will work closely with other internal technology teams.

This is an in-person role, requiring the applicant to be onsite 5 days per week.

What You'll Do:

• Provide outstanding IT support onsite at our new Romeoville, IL pharmacy, and remote support to our other pharmacy locations
• IT escalation point for troubleshooting complex computer hardware and software issues
• Identify trends and ways to proactively mitigate issues with tech solutions or automations
• Triage and manage tickets within Jira, ensuring issues are resolved or escalated promptly
• Administrate cloud applications and access controls, ensuring people have the right access at the right time
• Utilize Jamf and Intune to maintain and update our macOS, Windows, and iOS devices
• Stay current on the latest technology trends and developments
• Participate in on-call rotation

What You'll Bring to the Team:

• 3 - 6 years of experience in IT operations or support
• Ability to prioritize tasks and communicate issues proactively
• Exceptional communication and interpersonal skills
• Strong organizational and project management skills
• Understanding and troubleshooting of OSI model concepts (including layer 8!)
• Process development and application of best practices
• A desire for continuous improvement and development

We've Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

$46.36 - $56.94 an hour The target hourly rate for this position ranges from $46.36/hour to $56.94/hour , in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.