Senior IT Site Administrator

GableGotwals; Oklahoma City (OK); On-site; Confidential; Full time

Benefits offered by this job

Health insurance including dental

Paid parental leave

Remote work flexibility

Job summary

GableGotwals is seeking a Senior IT Site Administrator in Oklahoma City. This role involves managing the on-site IT environment, providing high-quality technical support, and resolving complex IT issues. Candidates should have 5-7 years of IT support experience and be adept at using Windows systems and Microsoft 365. The firm offers a supportive environment, health benefits from day one, and opportunities for professional growth.

Qualifications

• 5-7 years of progressive IT support or systems administration experience.
• Ability to provide high-touch technical support in a fast-paced environment.
• Strong knowledge of Microsoft Windows and Microsoft 365.

Responsibilities

• Manage on-site IT environment, including servers and networks.
• Provide high-quality technical support to attorneys and staff.
• Resolve complex hardware and software issues.

Skills

Technical support

Windows environments

Microsoft 365

Active Directory

Troubleshooting

Education

Associate’s degree in Information Technology or equivalent

Tools

Windows Server

VMware

Adobe Acrobat Pro

Job description

GableGotwals is a full-service law firm with more than 100 attorneys and 75 business professionals serving clients across Oklahoma, Texas, and throughout the United States, with a global reach. Our diverse client base includes Fortune 500 corporations, privately held companies, entrepreneurs, foundations, and individuals who rely on us for the thoughtful stewardship and strategic management of complex legal matters. GableGotwals is proud to be recognized as a Top Workplace by The Oklahoman for seven consecutive years, a 2025 USA Today Top Workplace, a Top Inclusive Workplace by MOSAIC, and a VETS Indexes Recognized Employer. The Firm has also been named to VAULT’s Top 150 Under 150 list for eleven (11) consecutive years.

Why Join Us:

Our purpose is to deliver exceptional legal services using our diverse skills and experience and to enrich our team and community. We strive to exhibit our core values in all that we do.

Our core values are:

• Excellence – Provide the highest level of service to internal and external clients.
• Integrity – Uphold the highest ethical standards.
• Collaboration – Work together with collective skills experience, and efforts for optimal results.
• Support – Maintain a positive, respectful environment that embraces diverse perspectives and needs among clients, team members, and community.
• Eligible for health insurance (including dental) on day one
• Group term life insurance and long-term disability insurance
• Supplemental life, vision, AFLAC, and pet insurance
• Medical and dependent care flexible spending accounts
• 401(k) and profit‑sharing plan
• PTO, sick leave, and floating holiday
• Paid parental leave
• Remote work flexibility

Job Summary:

The Senior IT Site Administrator manages, secures, and optimizes the firm’s on‑site IT environment, including servers, networks, and workstations, while providing high‑quality, hands‑on technical support to attorneys and staff. Partnering closely with the IT team and end users, this role leads site‑level IT operations, resolves complex hardware, software, and document management issues, and serves as the primary escalation point to ensure dependable, secure, and high‑performing systems aligned with firm standards. The ideal candidate is a proactive, solutions‑driven professional who thrives in a fast‑paced environment, balances strategic oversight with hands‑on execution, and brings deep expertise in desktop and server operating systems, supporting infrastructure, and Microsoft Office technologies, along with effective communication skills and the ability to build trust with diverse stakeholders.

Reports To:

This position reports to the Director of Information Technology.

Essential Job Functions:

• Serve as the primary on‑site IT support resource for the Oklahoma City office, while providing remote support for users across all firm locations.
• Provide end‑user support and troubleshooting for a Windows‑based office environment, with experience supporting the MS365 ecosystem.
• Lead day‑to‑day site‑level IT operations, ensuring reliable, secure, and high‑performing technology services aligned with firm standards, policies, and operational requirements.
• Act as a key support resource for firmwide IT operations, collaborating closely with centralized IT teams and providing backup support to the Systems Administrator as required.
• Manage user accounts, access, permissions, and security policies using Active Directory and related security tools.
• Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and access removal, in coordination with HR, IT operations, and security teams.
• Diagnose and resolve hardware, software, and connectivity issues, serving as a primary escalation point for complex technical problems and coordinating with the Systems Administrator, centralized IT teams, or vendors as appropriate.
• Support and troubleshoot Windows Server environments, including basic server‑level issues, monitoring, patching support, and coordination of maintenance activities under the direction of IT operations.
• Maintain a working knowledge of networking infrastructure and troubleshoot connectivity, performance, and related hardware issues at the site level.
• Support and troubleshoot virtual server infrastructure; experience with VMware is preferred.
• Install, configure, maintain, and troubleshoot network printers, including drivers, print queues, and user access across supported offices.
• Provide support for a wide range of software applications, including Microsoft Office, with advanced proficiency in word processing, document creation, formatting, conversion, and printing of complex legal documents.
• Create and maintain documents, forms, templates, macros, and styles in accordance with firm branding, document standards, and best practices.
• Assist with endpoint security, patch management, and system updates for workstations and servers to support compliance with firm security standards and data protection requirements.
• Support backup and recovery processes by monitoring job status, validating restores when needed, and coordinating with the Systems Administrator or third‑party providers.
• Support and assist with the firm’s AI initiatives.
• Maintain accurate inventory of IT assets, including workstations, peripherals, and site infrastructure, and assist with asset lifecycle management.
• Coordinate with third‑party vendors and service providers for hardware, software, and infrastructure support.
• Stay current with legal software applications and emerging technologies, proactively identifying opportunities to improve efficiency, reliability, and user experience.
• Participate in special projects and cross‑functional initiatives as assigned, including providing backup support for other departments such as Marketing and Business Development.
• Follow IT policies, procedures, and security best practices to ensure compliance, operational consistency, and protection of firm data.

Education and Qualifications:

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent technical certification and demonstrated relevant experience.
• 5–7 years of progressive IT support or systems administration experience, preferably within a law firm or professional services environment.

Required Skills:

• Demonstrated ability to provide high‑touch, deadline‑driven technical support to attorneys, paralegals, and professional staff in a fast‑paced professional services environment, including the ability to multitask, prioritize competing demands, and troubleshoot complex issues.
• Proven ability to support Windows‑based environments, including Windows 11 and a range of Windows server based systems, ideally within organizations undergoing technology transitions.
• Advanced knowledge of Microsoft Windows and Microsoft 365, including Azure, Entra, Office applications, styles, templates, and web‑based document support; certification and/or equivalent experience preferred.
• Strong understanding of document formatting standards, with exceptional attention to detail and accuracy.
• Advanced proficiency with Adobe Acrobat Pro, including troubleshooting document issues and supporting legal document workflows.
• Direct support of business and office applications, with strong troubleshooting and problem‑solving skills across primarily Windows‑based environments; macOS exposure a plus.
• Working knowledge of Active Directory, AWS, Azure and Microsoft Entra ID, including group management and enterprise application support.
• Demonstrated ability to troubleshoot complex, multi‑party technical issues, including coordination with software vendors and external service providers.
• Experience managing IT assets, including workstation deployment, replacement, and inventory tracking.
• Ability to function as a primary on‑site IT resource, working independently while collaborating effectively with centralized IT teams, vendors, and firm leadership.
• Highly organized, detail‑oriented, and proactive self‑starter who demonstrates initiative, sound judgment, and ownership of responsibilities.
• Ability to exercise discretion and professionalism when handling confidential and sensitive client, attorney, and firm information.
• Strong collaborator with a positive, “can‑do” attitude, able to work independently or collaboratively to meet shared objectives.
• Commitment to continuous learning, professional growth, and adapting to evolving technologies and firm needs.
• Fast‑paced environment with pressured deadlines
• Interior office with low to moderate sound levels
• Rotational on‑call support with an occasional evening or weekend availability required.
• Periodic travel to Tulsa, OK and Houston, TX offices may be required.

Physical Demands:

While performing the duties of this job, the employee will regularly be required to read from hard‑copy materials and computer screens; communicate verbally and in writing; hear; and use hands, wrists, and fingers repetitively to type, write, and operate computers and other office equipment. This position is primarily sedentary, requiring prolonged periods of sitting while working at a computer, with occasional movement throughout the office to provide on‑site technical support, attend meetings, access equipment, and service workstations, printers, and other office technology. This role may require occasional travel between firm offices. The employee may occasionally be required to bend, reach, and lift or move IT equipment or office materials weighing up to 25 - 30 pounds. These physical demands can be met with or without reasonable accommodation.

GableGotwals is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status or other factors protected by law.