Senior IT Services Branch Lead - TS/SCI

General Dynamics Information Technology, Inc.; Tampa (FL); On-site; USD 115,000 - 155,000; Full time

Job summary

General Dynamics Information Technology, Inc. in Tampa, FL, seeks a Senior Services Branch Lead to direct all aspects of service operations and projects for the USCENTCOM CITS Program.

You will oversee Service Desk, Desktop Services and Secure View teams, driving ITSM processes and vendor engagements to deliver mission-critical IT services for USCENTCOM. The role requires Top Secret/SCI clearance, 8+ years of experience in IT service delivery, and strong leadership in ITIL, risk management and

Qualifications

• Bachelor’s Degree in computer science, engineering, or related field with 8+ years of experience.
• DoD 8140 or 8570 certification required.
• Master’s degree and ITIL 4 Foundation are desirable.

Responsibilities

• Lead Service Desk, Desktop Services and Secure View teams for the CITS program.
• Oversee incident, problem, and change management processes and ensure quality service delivery.
• Drive vendor engagements and continual service improvement initiatives.

Skills

Desktop Administration

Desktop Management

IT Incident Management

Service Desk Strategies

Education

Bachelor's Degree in CS/Engineering

Job description

General Dynamics Information Technology, Inc. in Tampa, FL, seeks a Senior Services Branch Lead to direct all aspects of service operations and projects for the USCENTCOM CITS Program.

You will oversee Service Desk, Desktop Services and Secure View teams, driving ITSM processes and vendor engagements to deliver mission-critical IT services for USCENTCOM. The role requires Top Secret/SCI clearance, 8+ years of experience in IT service delivery, and strong leadership in ITIL, risk management and