Senior IT Service Manager – Incident & Problem

Balyasny Asset Management L.P.; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Balyasny Asset Management L.P. seeks an IT Service Manager to strengthen core ITSM practices in a fast-paced trading environment. The role reports to the ITSM lead and acts as a second IT Service Manager to run and improve key ITSM disciplines.

The role covers Major Incident, Problem, Change Management and IT service governance, ensuring SLAs and controls are in place. Collaboration with IT and business teams will drive reporting, governance, and service reliability.

Qualifications

• Experience in IT service management within financial technology or trading environments.
• Hands-on experience with major incidents, problem and change management.
• Strong governance, SLA reporting and continuous improvement capabilities.
• Familiarity with Jira Service Management and Atlassian tools.

Responsibilities

• Oversee Major Incident, Problem, and Change Management processes.
• Ensure service governance, controls, and SLA adherence across IT services.
• Manage incident triage, reporting, and service performance analytics.
• Collaborate with tech teams to improve service maturity and accountability.
• Enhance ITSM workflows in Jira Service Management.

Skills

IT Service Management

Incident Management

Problem Management

Change Management

SLA management

Reporting

Jira Service Management

Atlassian tools

Tools

Jira Service Management

Atlassian Suite

Job description

Balyasny Asset Management L.P. seeks an IT Service Manager to strengthen core ITSM practices in a fast-paced trading environment. The role reports to the ITSM lead and acts as a second IT Service Manager to run and improve key ITSM disciplines.

The role covers Major Incident, Problem, Change Management and IT service governance, ensuring SLAs and controls are in place. Collaboration with IT and business teams will drive reporting, governance, and service reliability.