IT Service Manager - Incident, Problem & Change Lead

Balyasny Asset Management L.P.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Balyasny Asset Management L.P. is seeking an IT Service Manager to strengthen core ITSM practices across a fast-paced trading environment.

You will act as a second IT Service Manager, driving Major Incident, Problem, and Change Management, and governance across critical platforms with a focus on reliability and user experience. The role requires coordinating across teams, reporting to the ITSM lead, and leveraging Jira Service Management to mature service workflows and drive improvements in

Qualifications

• Experience in IT Service Management within financial technology or trading environments.
• Practical experience with Major Incident, Problem, and Change Management.
• Knowledge of service governance, SLA management, reporting.

Responsibilities

• Support Major Incident, Problem, and Change Management processes.
• Maintain IT service governance, controls, and SLAs.
• Oversee governance of service requests and incidents, ensuring triage and quality.
• Produce and enhance reporting on service performance and trends.
• Identify recurring issues and elevate priorities to senior management.
• Collaborate with technology teams to improve service maturity and accountability.
• Support and enhance ITSM workflows in Jira Service Management.

Skills

ITSM

Incident Management

Problem Management

Change Management

SLA Management

Jira Service Management

Stakeholder Management

Workflow Automation

Tools

Jira Service Management

Atlassian Tools

Job description

Balyasny Asset Management L.P. is seeking an IT Service Manager to strengthen core ITSM practices across a fast-paced trading environment.

You will act as a second IT Service Manager, driving Major Incident, Problem, and Change Management, and governance across critical platforms with a focus on reliability and user experience. The role requires coordinating across teams, reporting to the ITSM lead, and leveraging Jira Service Management to mature service workflows and drive improvements in