Senior IT Service Desk Specialist — Advanced Support

Inland Empire Health Plans; Rancho Cucamonga (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical, dental & vision insurance

Life and disability insurance

Career development

Job summary

Inland Empire Health Plans (IEHP) is seeking an IT Specialist II - Service Desk in Rancho Cucamonga, CA. This role supports remote technical issues, guides operations within IT Infrastructure Services, and helps optimize enterprise applications and security governance.

The position requires collaboration with stakeholders, strong problem solving, and flexibility to work after hours as needed. IEHP offers competitive salary and benefits to support a healthy work-life balance.

Qualifications

• Four years in a Service Desk environment.
• Experience with Windows and macOS, Office 365, and enterprise apps.
• Experience with Active Directory, Exchange, Microsoft Entra, and app support.
• Healthcare IT experience is a plus.

Responsibilities

• Provide advanced remote technical support and operational guidance.
• Help administer enterprise applications and security governance.
• Recommend and implement changes to improve efficiency and adoption.

Skills

Windows & macOS proficiency

ITSM tools

Active Directory

Exchange / Microsoft Entra

PowerShell scripting

Citrix/VDI knowledge

Networking basics (TCP/IP, DNS, VPN)

Customer service

Problem solving

Communication skills

Education

Associate’s degree

Bachelor’s degree preferred

IT certifications such as CompTIA A+/Network+/Security+, ITIL v4

Tools

ITSM ticketing systems

Job description

Inland Empire Health Plans (IEHP) is seeking an IT Specialist II - Service Desk in Rancho Cucamonga, CA. This role supports remote technical issues, guides operations within IT Infrastructure Services, and helps optimize enterprise applications and security governance.

The position requires collaboration with stakeholders, strong problem solving, and flexibility to work after hours as needed. IEHP offers competitive salary and benefits to support a healthy work-life balance.