Senior IT & Security Lead (Remote)

Nadia Care; Portland (ME); Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

Stock options

Life Insurance

Disability Insurance

401(k)

Job summary

Nadia Care is seeking a senior IT Manager to own day-to-day IT operations, IAM, and security for a growing, remote-first team across the United States. You will be the sole technical resource, setting standards, provisioning accounts, managing devices via Intune, and driving security initiatives while partnering with the CISO.

You’ll join a mission-driven company focused on improving maternity care, supporting employees with robust security and hybrid work options.

Qualifications

• 7+ years of IT support/operations experience, including senior or sole IT resource
• Startup experience as the one-person IT department
• Strong security fundamentals: endpoint protection, identity/access security, encryption, patch management
• Hands-on with Defender, patch management, Intune, Google Workspace administration
• Experience supporting Windows and macOS environments
• Experience owning IAM/access management strategy and onboarding/offboarding processes
• Understanding of PHI and HIPAA
• Excellent written and verbal communication; able to explain technical issues to non-technical staff
• Willingness to ship, receive, and store company equipment at home as part of device lifecycle logistics
• Based in the United States, Eastern Time Zone; Bachelor’s degree in relevant field preferred

Responsibilities

• Provide IT support and operations as the primary escalation point for Tier 1-3 requests
• Support Windows and macOS endpoints; troubleshoot hardware, OS, and software issues
• Manage onboarding/offboarding, access control, and IAM processes
• Maintain patching, encryption, MFA/conditional access, and endpoint security
• Administer Intune, Defender, O365, Google Workspace, and device lifecycle logistics
• Configure and support SSO and SaaS application access; ensure least-privilege access
• Manage device inventory, provisioning, deprovisioning, and security configurations
• Partner with CISO on security requests and remediation items
• Operate as the sole IT resource with potential to grow a team in the future
• Adhere to SLAs and maintain clear documentation of issues and fixes

Skills

IT support

Security fundamentals

IAM

Intune

Defender

O365

Google Workspace

Windows/macOS

SLA

Documentation

Education

Bachelor’s degree in IT/CS/Cybersecurity/MIS

Tools

Microsoft Intune

Microsoft Defender

Microsoft 365 (O365)

Google Workspace

Slack

Atera

Job description

Nadia Care is seeking a senior IT Manager to own day-to-day IT operations, IAM, and security for a growing, remote-first team across the United States. You will be the sole technical resource, setting standards, provisioning accounts, managing devices via Intune, and driving security initiatives while partnering with the CISO.

You’ll join a mission-driven company focused on improving maternity care, supporting employees with robust security and hybrid work options.