Senior IT Program Manager — CNIC Lifecycle & Tasks

CTI Resource Management; San Diego (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

CTI Resource Management is seeking a Site IT Customer Service Specialist to support the CNIC enterprise. You will provide enterprise-wide IT support by phone, email, on-site, or via the ticketing system and oversee ACTRs and Senior Analysts on special projects.

The role requires a BS/BA and 3 years of progressive leadership experience, with a favorable T3 security clearance. Travel up to 10% may be required, and adherence to CNIC policies is essential.

Qualifications

• BS/BA and 3 years of progressively responsible experience in project management.
• Security Clearance: favorable T3 background investigation preferred.

Responsibilities

• Provide IT customer service enterprise-wide via phone, email, onsite or tickets.
• Review, process, and approve tasks for computers, software, printers, and peripherals.
• Coordinate with other CTRs to track progress and resolve discrepancies.
• Be knowledgeable on contract vehicles and processes for CNIC support.
• Oversee lifecycle refresh projects and report program issues to management.
• Administer NET, RAPT and FsAST tools for CNIC operations.
• Submit and track NET orders; collect and analyze data reports as directed.

Skills

IT customer service

Communication

Task coordination

Education

BS/BA

Tools

BMC Helix

NET

TOM

FsAST

RAPT

Job description

CTI Resource Management is seeking a Site IT Customer Service Specialist to support the CNIC enterprise. You will provide enterprise-wide IT support by phone, email, on-site, or via the ticketing system and oversee ACTRs and Senior Analysts on special projects.

The role requires a BS/BA and 3 years of progressive leadership experience, with a favorable T3 security clearance. Travel up to 10% may be required, and adherence to CNIC policies is essential.