Senior IT Program Manager

Diversified Services Network, Inc.; Peoria (IL); Hybrid; USD 115,000 - 120,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. in Peoria or Chicago, IL, is seeking a Senior IT Program Manager to lead cross-functional teams building software integrations across enterprise systems. This full-time role emphasizes modern architectures, security, and successful adoption of solutions.

You will manage 2-3 projects concurrently in a hybrid work model with 2 days onsite, comprehensive benefits, PTO, 401k, and growth opportunities within a Fortune 100 company.

Qualifications

• 8+ years of direct project management experience with software engineering teams in an Agile environment.
• 2+ years of experience with Azure DevOps and Confluence.
• Advanced knowledge of Excel, MS PowerPoint, and MS Project.
• Experience leading end-to-end program management within a cross-functional matrix organization.
• Proven ability to align teams and drive consensus.

Responsibilities

• Own successful completion of projects, ensuring on-time, within budget, and error-free delivery.
• Manage planning and execution of project teams across the full lifecycle.
• Develop and maintain project charter, communications plan, metrics, reporting, and budget.
• Support project teams from concept through prototype, pilot, implementation, and follow-up.
• Build and maintain project management schedules and reporting artifacts.
• Lead change management efforts and drive timely decision-making.
• Maintain detailed schedules reflecting components, timelines, and costs.
• Partner with stakeholders across multiple disciplines to set completion dates.
• Monitor progress, communicate issues, and ensure corrective steps.
• Recommend solutions when challenges arise.
• Guide teams through creation of project charters and scope alignment.

Skills

Project management

Team leadership

Analytical thinking

Communication

Organizational skills

Education

Bachelor's degree

Master's degree

Tools

Azure DevOps

Confluence

Excel

PowerPoint

MS Project

Power BI

Job description

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior IT Program Manager to join our team in your choice of our Peoria, IL or Chicago, IL facilities. We offer a hybrid work model, with 2 days per week of onsite work, full benefits, PTO, 401k, and more! If you’re looking to grow your career within an extremely reputable, stable Fortune 100 company - let’s talk!

Position Overview

The Senior IT Program Manager will lead cross-functional project teams responsible for building software solutions that integrate common services across a broad application portfolio and other enterprise systems. This role is critical to ensuring that application integrations are built on modern technologies using industry-leading architecture patterns and security best practices, driving successful adoption across the organization. This is a project/program leadership role for a full lifecycle Project/Program Manager, not a standalone Scrum Master position.

Key Responsibilities

• Own successful completion of projects, ensuring they are delivered on-time, within budget, and error-free.
• Manage the planning and execution of project team members across the full project lifecycle.
• Develop and maintain the project charter, communications plan, metrics, reporting, and overall project plan and budget.
• Support project teams from concept through prototype, pilot, implementation, and follow-up stages.
• Build and maintain project management schedules, using professional tools and techniques for reporting, tracking, checklists, and scheduling.
• Lead change management efforts and drive timely, effective decision-making.
• Maintain detailed schedules reflecting affected components, functions, timelines, and cost impacts of changes.
• Partner with team members across multiple functional disciplines and customers to establish completion dates.
• Monitor project progress, proactively communicate issues to affected areas, and ensure appropriate steps are in place to meet schedules.
• Recommend solutions and alternatives when project challenges arise.
• Guide teams through the creation of project charters, including scope alignment and ways of working.

Team & Collaboration

• Collaborate with stakeholders and engineering teams located across the U.S., India, and Slovakia.
• Partner closely with both engineering and technical product owners on each project.
• Manage multiple teams and multifunctional members across business and engineering groups.
• Typically manage 2-3 concurrent projects, with an annual volume of roughly 8-10 projects depending on Agile sprint frequency.
• Work in an environment with challenging to very challenging project complexity.

Education & Experience Required

• 4-year college or university degree plus 10+ years of relevant experience, OR a Master’s degree in a relevant field (e.g., Engineering, Business) plus 8+ years of relevant experience.
• Resumes should list the month/year each degree was completed.
• 8+ years of direct project management experience working with software engineering teams in an Agile Software Development methodology, alongside business partners and product managers, including full ownership from project inception.
• Demonstrated experience leading end-to-end program management within a cross-functional matrix organization, with the ability to align teams and lead them to consensus.
• Proven experience with project management fundamentals, including project charters, scheduling, and planning through successful completion.
• A stable, progressive work history is preferred, generally reflecting a year or more of tenure per role.
• 2+ years of experience with Azure DevOps (formerly VSTS) and Confluence.
• Advanced knowledge of Excel, MS PowerPoint, and MS Project.
• Experience leading large-scale organizational change management.
• Demonstrated strategic thinking, alignment, and direction-setting skills.

Preferred Qualifications

• Certified Scrum Master (CSM), PMP, Change Management Certification, and/or Six Sigma Black Belt Certification.
• Scrum Master experience in addition to core project/program management experience.
• Experience working within large, enterprise-level organizations.
• Experience with eCommerce applications or projects.
• 2+ years of experience with Power BI.

Soft Skills

• Excellent interpersonal skills, with the ability to navigate sensitive issues and influence others inside and outside the department to take specific actions.
• Strong project management, team leadership, analytical, and organizational skills, with the ability to multitask effectively.
• Strong communication and presentation skills.

Benefits

• 401(k)
• Dental insurance
• Vision insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Compensation Expectations: $115,000-120,000 annually