Senior IT Professional I

Texas A&M University System; College Station (TX); On-site; USD 61,000 - 73,000; Full time

Job summary

Texas A&M University System Offices in College Station, TX, seeks a Senior IT Professional I within IT Operations & Support to provide technical oversight for administering multiple complex SaaS applications and ensure compliance with the unit's technical standards.

The role requires hands-on expertise with SaaS environments, ITIL/ITSM practices, and an ability to coordinate with vendors, support data integrity, audits, and reporting, while delivering training and documentation.

Qualifications

• Bachelor's degree in applicable field or equivalent combination of education and experience.
• Five years of related technology experience.
• Knowledge of ITSM/ITIL concepts and practices.
• Knowledge of IT architecture, project management, change management, and QA methodologies.
• Experience in managing enterprise SaaS solutions and enterprise-level operations.
• Ability to multitask and work cooperatively with others.

Responsibilities

• Configure and maintain SaaS applications (e.g., document management, workflow automation, collaboration tools).
• Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution.
• Manage user access, roles, and permissions in accordance with security policies.
• Support the implementation of SaaS applications and upgrades to existing systems.
• Assist to develop and manage interfaces with internal and external systems to support core functionality of the applications managed (e.g., ERP, Identity management, CRM).
• Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications.
• Assist in audits and reporting related to data access, retention, regulatory requirements and system usage.
• Maintain system documentation, including configuration guides, SOPs and change logs.
• Assist with developing and delivering training materials and sessions for end-users.
• Develop, maintain, and optimize reports and dashboards to support operational, compliance, and strategic decision-making across the organization.
• Collaborate with stakeholders to define reporting requirements for LERMS and other applications to deliver actionable insights using built-in reporting tools or external BI platforms.
• Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications.
• Participate in training and professional development sessions.
• Other duties as assigned.

Skills

ITSM/ITIL concepts

IT architecture

Project management

Change management

Quality assurance

SaaS operations

Team collaboration

Education

Bachelor's degree or equivalent

5 years of related experience

Tools

PowerShell

Python

Job description

Job Title

Senior IT Professional I

Agency

Texas A&M University System Offices

Department

IT Operations and Support

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, eight state agencies, Texas A&M – Fort Worth and the Texas A&M - RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.

The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance.

Salary:

$5,500.00 - $6,500.00 per month commensurate with experience.

Job Description Summary:

The Senior IT Professional I, as a member of the IT Operations & Support department, under general direction, provides technical oversight for administering multiple complex Saas applications and other services and ensuring compliance with the unit's technical standards on behalf of the Texas A&M University System.

Responsibilities:

• Configure and maintain SaaS applications (e.g., document management, workflow automation, collaboration tools).
• Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution.
• Manage user access, roles, and permissions in accordance with security policies.
• Support the implementation of SaaS applications and upgrades to existing systems.
• Assist to develop and manage interfaces with internal and external systems to support core functionality of the applications managed (e.g., ERP, Identity management, CRM).
• Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications.
• Assist in audits and reporting related to data access, retention, regulatory requirements and system usage.
• Maintain system documentation, including configuration guides, standard operating procedures (SOPs) and change logs.
• Assist with developing and delivering training materials and sessions for end-users.
• Develop, maintain, and optimize reports and dashboards to support operational, compliance, and strategic decision-making across the organization.
• Collaborate with stakeholders to define reporting requirements for LERMS and other applications to deliver actionable insights using built-in reporting tools or external Bl platforms.
• Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications.
• Participate in training and professional development sessions.
• Other duties as assigned.

Education and Experience:

• Bachelor's degree in applicable field or equivalent combination of education and experience.
• Five years of related technology experience.

Knowledge, Skills and Abilities:

• Knowledge of Information Technology Service Management and Infrastructure Library (ITSM/ITIL) concepts and practices.
• Knowledge and experience with IT architecture, project management, change management, and quality assurance methodologies.
• Knowledge and experience in managing enterprise SaaS solutions and enterprise-level operations.
• Ability to multi-task and work cooperatively with others.

Registration, Certifications, and Licenses:

• Ability to pass the state and national fingerprint-based background check to obtain the Criminal Justice Information System (CJIS) Certification.

Preferred Qualifications:

- Experience with administration of law enforcement records management systems.

• Experience with records retention schedules and compliance frameworks.
• Knowledge of scripting or automation tools (e.g., PowerShell, Python).
• ITIL or other relevant certifications.
• Criminal Justice Information System (CJIS) Certified.

Other Requirements:

This is a security-sensitive position and is restricted to U.S. citizens and legal permanent residents only. Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.