Senior IT Operations & Service Management Advisor

Southern California Edison (SCE); Rosemead (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Southern California Edison (SCE) is seeking an IT Operations Service Management Senior Advisor to guide MSP oversight for T&D Grid Resiliency applications. The role focuses on service excellence, governance, and cross-team collaboration to support PSPS, Vegetation Management and related inspections.

Responsibilities include monitoring service quality across sites, providing updates to IT leadership, and driving continuous improvements in ITSM processes while ensuring security and regulatory

Qualifications

• Ten or more years of experience as an IT Administrator.
• Experience in monitoring the availability and quality of IT services, typically across sites, infrastructure components or application landscapes.

Responsibilities

• Monitors the availability and quality of IT services across sites or infrastructures to deliver optimal user experience.
• Provides operational updates to IT leaders for business demand and funding.
• Manages data recovery services and business continuity planning with key users and local operations staff.
• Oversees communication for outage notifications of critical systems and applications.
• Drives procurement, installation, and lifecycle maintenance of software for operations.
• Ensures data backups for business continuity during disasters or hardware failures.

Skills

ITIL practices

IT Operations

T&D experience

Agile

DevOps

Python

Education

Bachelor's degree in IT or related field

Tools

ArcGIS

AutoCAD Map3D

SalesForce

Palantir

Databases: HANA/Oracle/SQL

Job description

Southern California Edison (SCE) is seeking an IT Operations Service Management Senior Advisor to guide MSP oversight for T&D Grid Resiliency applications. The role focuses on service excellence, governance, and cross-team collaboration to support PSPS, Vegetation Management and related inspections.

Responsibilities include monitoring service quality across sites, providing updates to IT leadership, and driving continuous improvements in ITSM processes while ensuring security and regulatory