Senior IT Operations Leader — Hybrid, AI-Driven Service

Imperial Supplies; Green Bay (WI); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

18 days paid vacation

7 paid holidays

6% retirement contribution (employer)

Hybrid schedule

Job summary

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. We are seeking a hands‑on, strategic Senior Manager IT Operations to lead and evolve our IT support and operational capabilities.

This role oversees IT Operations, service desk functions, and governance across the organization, partnering with Grainger IT and vendors to ensure reliable, secure technology services.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Leadership experience managing or leading teams.
• Experience in IT Operations, technical support, or service management environments.
• Working knowledge of cloud technologies, SaaS platforms, identity management, networking, and IT service management tools.
• Strong communication, collaboration, and problem‑solving skills.

Responsibilities

• Lead day‑to‑day IT Operations, including service desk, incident, problem, change, request, and knowledge management processes.
• Evaluate current‑state operations and develop recommendations that improve service delivery, operational efficiency, and user experience.
• Build and mature IT service management practices, workflows, reporting, automation, and service‑level performance.
• Oversee support for cloud applications, SaaS platforms, endpoint technologies, and identity services.
• Manage relationships with Grainger IT and third‑party technology providers to ensure high‑quality service and issue resolution.
• Drive observability, monitoring, automation, and AI‑enabled solutions that enhance operational effectiveness.
• Partner with security and compliance teams to support governance, access management, and risk reduction initiatives.
• Coach, develop, and lead a team of IT professionals while fostering a culture of accountability, collaboration, and continuous improvement.
• Serve as a trusted advisor to business stakeholders by proactively identifying operational risks and improvement opportunities.

Skills

Leadership

IT Operations

Service Management

Cloud Technologies

SaaS Platforms

Identity Management

Networking

Communication

Problem Solving

Education

Bachelor’s degree in Computer Science/IT or related field

Job description

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. We are seeking a hands‑on, strategic Senior Manager IT Operations to lead and evolve our IT support and operational capabilities.

This role oversees IT Operations, service desk functions, and governance across the organization, partnering with Grainger IT and vendors to ensure reliable, secure technology services.