IT Operations Engineer

Lifespan; Providence (RI); On-site; USD 86,000 - 143,000; Full time

Job summary

Brown University Health is seeking an IT Operations Engineer to oversee the server and network environment, including Windows Server, Linux, VMware ESX, and Citrix XenApp, with emphasis on monitoring and high availability.

Based at our Providence, RI corporate headquarters, the role requires collaboration across engineering and operations, with responsibilities in patching, backups, disaster recovery, and performance reporting; strong communication and project management are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or IT Security is preferred.
• Industry certification on management and operation of at least one of: Cisco UCS, Citrix XenApp, Azure, AWS, Windows Server, Cisco networking and VMWare.
• Experience with Cloud technologies, preferably Azure, AWS, or GCP.

Responsibilities

• Provides support to other engineers and analysts within the team.
• Develop and document processes for maintaining security, high availability, for system management, application content management, and performance management/monitoring.
• Individual is responsible for performance management and reporting on all enterprise-wide servers within Brown University Health.
• Provides support for Infrastructure projects and personnel.
• Server patch management including maintenance and required platform upgrades.
• Server and file backup and recovery.
• Perform other duties as assigned.

Skills

High availability

Security design

Change management

Documentation

Project coordination

Education

Bachelor's degree in Computer Science / IT / IT Security

Tools

Azure

AWS

GCP

Windows Server

VMware

Citrix XenApp

Cisco UCS

Cisco networking

Job description

SUMMARY

Reporting to the Manager of Service Operations, the IT Operations Engineer is responsible for expert level knowledge of Brown University Health's server and network environment. Responsible for all operational aspects of maintaining Brown University Health datacenter systems including Windows Server, Linux, VMware ESX, Citrix XenApp. Design and implementation of systems to manage application and systems monitoring.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Provides support to other engineers and analysts within the team.
• Develop and document processes for maintaining security, high availability, for system management, application content management, and performance management/monitoring.
• Individual is responsible for performance management and reporting on all enterprise-wide servers within Brown University Health.
• Provides support for Infrastructure projects and personnel.
• Server patch management including maintenance and required platform upgrades.
• Server and file backup and recovery.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Bachelor's degree in Computer Science, Information Technology or IT Security is preferred. Industry certification on management and operation of at least one of: Cisco UCS, Citrix XenApp, Azure, AWS, Windows Server, Cisco networking and VMWare Some experience with Cloud technologies, preferably Azure, AWS, GCP.

EXPERIENCE

Two or more years increasingly responsible related work experience in server systems management and operations in an enterprise environment. Experience should demonstrate knowledge in the following focus areas:

• High availability
• Security design, including embedded security/performance intelligence.
• Change management processes for all devices.
• Oversees configuration and firmware/software/hardware installation and operational process for enterprise-wide appliances.
• Responsible for consolidation and reporting of performance and capacity enterprise wide.
• Server disaster recovery
• TCPP including IPv6.

Project management experience. Excellent communication and presentation skills. Ability to document technical solutions to meet business needs.

SUPERVISORY RESPONSIBILITY

None

PAY RANGE

$86,382.40-$142,542.40

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

WORK TYPE

Monday through Friday 9am-5:30pm

WORK SHIFT

Evening

DAILY HOURS

8 hours

DRIVING REQUIRED

Yes