Senior IT Manager: AI-Driven Infra & Ops

Legalzoom; Austin (TX); Presencial; USD 158.000 - 253.000; Tempo integral

Benefícios oferecidos por esta vaga

401k with matching

Disability insurance

Fringe lifestyle benefits up to $250

Resumo da vaga

LegalZoom in Austin is seeking a Senior IT Manager to lead a small, high-impact IT team and simplify how technology supports employees across the office and distributed environments. You will oversee device lifecycle, MDM, and AI-powered IT tools, automate onboarding and access provisioning, and drive standardized experiences while measuring performance with SLAs and KPIs.

The role offers competitive compensation ($158,000-$252,800 annually) plus benefits, with on-site work in the Austin office

Qualificações

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 10+ years in IT infrastructure and solution architecture; 4+ years leading engineers and IT support teams.
• Hands-on experience with MS Entra, Jamf, Intune, Slack, networking, and identity management.
• Strong hands-on experience with AI tools such as Claude, ChatGPT, and Gemini.
• Automating service requests with Workato (iPaaS) and Freshworks (ITSM).
• Proven ability to operate both strategically and hands-on.
• Strong project management and cross-functional collaboration skills.

Responsabilidades

• Lead, develop, and mentor a small IT team.
• Oversee lifecycle management for desktops, laptops, printers, copiers, scanners, display boards, and Zoom room hardware.
• Manage MDM tools to ensure device compliance at all times.
• Drive experience standardization across our offices and endpoints.
• Automate employee onboarding, offboarding, access provisioning, device provisioning.
• Establish design and controls for AI-powered IT support for Tier 1.
• Leverage AI and automation to improve IT efficiency and user experience.
• Establish and track SLAs, KPIs, and user satisfaction metrics.

Conhecimentos

IT infrastructure

AI tooling

Project management

Cross-functional collaboration

Identity management

Systems administration

Workato

Freshworks

AI tools Claude

ChatGPT

Gemini

Formação

Bachelor's degree in CS/Engineering

Ferramentas

MS Entra

Jamf

Intune

Slack

Descrição da vaga

LegalZoom in Austin is seeking a Senior IT Manager to lead a small, high-impact IT team and simplify how technology supports employees across the office and distributed environments. You will oversee device lifecycle, MDM, and AI-powered IT tools, automate onboarding and access provisioning, and drive standardized experiences while measuring performance with SLAs and KPIs.

The role offers competitive compensation ($158,000-$252,800 annually) plus benefits, with on-site work in the Austin office