Senior IT M365 Engineer - Hybrid

Surgery Partners, Inc; Nashville (TN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health/dental/vision insurance

HSA with employer contribution

Life Insurance

PTO

401(k) with company match

Job summary

Surgery Partners, Inc in Brentwood, TN seeks a Senior System Administrator - IT M365 Administrator to manage end-to-end collaboration tools, migrations, and user support in a healthcare-focused environment.

This hybrid role requires 4–7 years of experience, an Associate or Bachelor's degree, and strong analytical, communication, and customer service skills; you will collaborate with diverse teams and provide after-hours support.

Qualifications

• Strong analytical and problem-solving abilities.
• Effective communication and collaboration with diverse teams.
• Excellent organizational and time-management skills.
• Willingness to learn and adapt to challenges.
• Strong customer service orientation and teamwork.

Responsibilities

• Supports collaboration tools end to end including Exchange, Azure AD, Teams, and SharePoint.
• Performs migrations to Surgery Partners' email platform from various sources.
• Logs requests in the ticketing system and tracks progress.
• Follows up with staff to ensure incidents are resolved and communicated clearly.
• Provides professional customer service and builds strong relationships.
• Analyzes and resolves incidents related to applications or hardware.
• Documents resolutions and updates self-help knowledge bases.
• Collaborates with leadership to improve processes and procedures.
• Handles escalations and provides after-hours support as needed.

Skills

Analytical skills

Communication

Collaboration

Organizational skills

Time management

Learning mindset

Customer service

Teamwork

Education

Associate degree

Bachelor’s degree

Tools

Exchange 2016

Exchange Online

Azure AD

AzureAD Connect

Active Directory

Teams

SharePoint Online

Office Applications

Job description

Bachelor’s degree preferred.

This is a hybrid position based at our corporate office located in Brentwood, TN, with on-site work required Monday through Wednesday.

Duties And Responsibilities

• Supports collaboration tools end to end, such as Exchange 2016, Exchange Online, Azure AD, AzureAD Connect sync, Active Directory, Teams, SharePoint Online, Microsoft Office Applications, and others.
• Performs migrations to Surgery Partners' e-mail platform from any source system.
• Logs all requests within Surgery Partners' ticketing system.
• Follows up with other support staff involved in the resolution to ensure incidents are resolved, requests fulfilled, and customer communication is complete.
• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Analyzes and resolves incidents and requests regarding use of application software or hardware.
• Documents resolutions and updates appropriate self-help, FAQ, and knowledge bases.
• Works with leadership to improve processes, procedures, and other functions.
• Handles escalations relating to customer services or minor technical issues.
• Provides after-hours and on-call support as needed.

Education

• Associate degree; or equivalent experience and/or training may be considered.
• Bachelor’s degree preferred.

Experience

• Senior System Administrator - IT M365 Administrator.
• 4-7 years of professional experience.
• Healthcare technology experience preferred.

Licenses/Certifications

• N/A

Knowledge, Skills, And Abilities

• Strong analytical and problem-solving skills.
• Effective communication and ability to collaborate with diverse teams.
• Strong organizational and time-management skills.
• Eagerness to learn and adapt to new challenges.
• Strong customer service skills.
• Strong initiative and ability to work in a team environment.

Core Competencies

• Detail-oriented approach to troubleshooting and process improvement.
• Commitment to upholding safety and quality standards in a healthcare setting.
• Ability to work effectively in a fast-paced, regulated environment.

Physical Requirements

• Talk / Hear
• See
• Sit
• Stand
• Repetitive Use of Hands

Hazards and Atmospheric Conditions

• Normal Office Surroundings

Agility

• Resourcefulness: Adapts quickly to changing circumstances; cleverly navigates obstacles and constraints.
• Manages Uncertainty: Comfortable when things are in flux; readily shifts approach or behavior to fit changing circumstances.

Bias to Action

• Action Oriented: Propensity to act or decide and move forward with a logical approach; can decide and act without having the total picture.
• Delivering Results: Strives for high levels of achievement; maintains a clear and steady focus on meeting goals despite obstacles; is resilient when encountering setbacks.

Customer Focus

• Identifying with Customers: Understanding who the external and internal customers are and what they value.

Managing Complexity

• Essence: Extracts the core meaning out of complex situations; can separate the important from the noise when problem solving; hunts for the root cause of successes and failures.
• Manages Conflict: Can hammer out tough agreements and settle disputes equitably. Stays positive, constructive, and respectful, even in disagreements or conflicts.

Capability Building

• Helps Others Succeed: Steps aside and lets others shine; serves as a mentor and coach; helps others apply their strengths and shore up on their weaknesses.

Interpersonal Impact

• People Smart: Reads people well; can articulate the qualities, perspectives, strengths, and weaknesses of others.
• Influence: Even without direct authority finds common ground and win/win solutions, gaining alignment on the path forward.

Strategic Vision

• Inspires Others: Creates common purpose and shared mindset; raises others' confidence to tackle challenges; promotes a high level of energy and excitement.
• Visioning: Can anticipate future consequences and trends; articulately paints credible pictures of possibilities and likelihoods.

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

ENVIRONMENTAL/WORKING CONDITIONS

Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.