Senior IT Incident & SLA Lead Administrator

Wipro; Minneapolis (MN); On-site; USD 60,000 - 135,000; Part time

Job summary

Wipro is seeking a Lead Administrator L1 (Contract) in Minneapolis to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, and analyze system performance for optimization. This role entails coordinating with internal and external stakeholders, leading incident resolution, and supporting capacity planning.

Ideal candidates bring 5–8 years of data networking experience and are ready to drive improvements across the tech stack while aligning with security

Qualifications

• 5–8 years of data networking experience.
• Resolve high-priority incidents with advanced troubleshooting.
• Monitor SLA compliance and performance trends.
• Collaborate with teams to implement system improvements.

Responsibilities

• Triaging and resolving high-priority incidents (P2).
• Monitor SLA adherence and escalate proactively.
• Analyze system performance and support capacity planning.
• Implement mitigation measures and new tools in collaboration with tech teams.
• Support disaster recovery and security controls.

Skills

Data Networking

Job description

Wipro is seeking a Lead Administrator L1 (Contract) in Minneapolis to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, and analyze system performance for optimization. This role entails coordinating with internal and external stakeholders, leading incident resolution, and supporting capacity planning.

Ideal candidates bring 5–8 years of data networking experience and are ready to drive improvements across the tech stack while aligning with security