Global Major Incident Leader - Onsite & Executive Liaison

Wipro; Port Reading (NJ); Vor Ort; USD 80.000 - 158.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Disability insurance

Paid time off

Leave options

Zusammenfassung

Wipro Limited is seeking an on-site Major Incident Manager to lead critical incidents impacting business operations and coordinate global resolver teams. The role demands strong executive communication with client leadership and stakeholders to ensure rapid service restoration.

Ideal candidates have 8–10 years in IT operations with major incident leadership, North American enterprise experience, and ServiceNow expertise, plus ITIL certification preferred.

Qualifikationen

• 8–10 years of IT operations and Major Incident Management leadership.
• Experience with North American enterprise customers.
• ITIL certification preferred.
• ServiceNow expertise required.

Aufgaben

• Own mission-critical incidents impacting business operations.
• Lead executive communication with client leadership and stakeholders.
• Coordinate global resolver teams across infrastructure, cloud, networks, applications, and workplace services.
• Drive rapid service restoration and business impact mitigation.
• Manage incident escalations and command-center activities.
• Conduct executive-level incident reviews and reporting.
• Identify operational improvement opportunities and drive remediation plans.
• Support customer governance and service review meetings.

Kenntnisse

Major Incident Mgmt

Executive communication

Global incident handling

North American enterprise experience

ITIL (preferred)

ServiceNow

Tools

ServiceNow

Jobbeschreibung

Wipro Limited is seeking an on-site Major Incident Manager to lead critical incidents impacting business operations and coordinate global resolver teams. The role demands strong executive communication with client leadership and stakeholders to ensure rapid service restoration.

Ideal candidates have 8–10 years in IT operations with major incident leadership, North American enterprise experience, and ServiceNow expertise, plus ITIL certification preferred.