Senior IT Implementation Technician – Identity Rollouts
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Benefits offered by this job
Job summary
Pixel Machinery in Boston is seeking an experienced Senior IT Implementation Technician to own end-to-end software and identity/security platform rollouts. You will drive successful implementations, resolve escalated issues, and strengthen the support team through technical knowledge capture.
The role emphasizes implementation and escalation, not first-line support, mentoring less experienced technicians and collaborating with clients to configure Okta, JumpCloud, 1Password, and Entra ID/Azure
Qualifications
- Experienced IT support at Tier 2/3 levels.
- Capable of end-to-end software implementations.
- Strong communication with clients and non-technical stakeholders.
- Mentor junior staff and raise support quality.
- Familiar with Okta, JumpCloud, 1Password, Entra ID/Azure AD.
Responsibilities
- Own end-to-end implementation of client software platforms and projects.
- Provide Tier 2 and Tier 3 technical support, resolving escalated issues.
- Serve as a technical escalation point for the broader team.
- Plan, configure, and roll out new tools and integrations with clients.
- Document processes and knowledge to strengthen playbooks.
- Coordinate with clients and internal teams to set timelines and milestones.
- Provide guidance and mentorship to Tier 1 and Tier 2 technicians.
- Stay current on new features and best practices across the stack.
Skills
Tools
Job description
Pixel Machinery in Boston is seeking an experienced Senior IT Implementation Technician to own end-to-end software and identity/security platform rollouts. You will drive successful implementations, resolve escalated issues, and strengthen the support team through technical knowledge capture.
The role emphasizes implementation and escalation, not first-line support, mentoring less experienced technicians and collaborating with clients to configure Okta, JumpCloud, 1Password, and Entra ID/Azure
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