Senior IT ETRM Systems Lead - RightAngle Expert

Energy Transfer LP; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Energy Transfer LP in Houston, Texas seeks a Lead Specialist - IT ETRM Systems to support the ION RightAngle application, perform system customizations, and manage integrations with a focus on customer service.

You will work with end-users, developers, and managers to resolve issues, document enhancements, and drive deployments. The role requires after-hours availability for critical tasks and mentorship of teammates.

Qualifications

• Bachelor's degree or equivalent in IT/related field.
• Strong customer service, communication and teamwork abilities.
• 8+ years of application support experience.
• Solid understanding of physical and financial commodities in oil & gas.
• Strong SQL and relational database concepts.
• Familiar with SDLC processes (Agile, Waterfall).
• Experience with ticketing systems such as Remedy and ServiceNow.
• Familiar with RightAngle data flows (Deal Capture, Contract Management, Credit, Risk, Scheduling, etc.).
• Ability to create complex pricing provisions and reporting views.
• Ability to test business scenarios in RightAngle from deal capture to invoicing.
• Excellent analytical and problem-solving skills; strong organization and attention to detail.

Responsibilities

• Interact daily with end-users, developers and managers to support and enhance RightAngle.
• Document issues and enhancements with sufficient detail for the dev team.
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing and deployment for RightAngle upgrades and patches.
• Follow defined change management procedures and internal guidelines.
• Availability to support after hours on business-critical tasks.
• Mentor other team members and contribute to best-practice libraries.
• Handle multiple tasks with limited supervision while maintaining quality.
• Ensure compliance with corporate requirements and clear communication across the org.

Skills

Customer service

Communication

Team collaboration

SQL

Relational databases

SDLC

Remedy/ServiceNow

RightAngle data flow

Pricing provisions & reports

Education

Bachelor's degree in IT/related field

Tools

Remedy

ServiceNow

Job description

Energy Transfer LP in Houston, Texas seeks a Lead Specialist - IT ETRM Systems to support the ION RightAngle application, perform system customizations, and manage integrations with a focus on customer service.

You will work with end-users, developers, and managers to resolve issues, document enhancements, and drive deployments. The role requires after-hours availability for critical tasks and mentorship of teammates.