IT ETRM Systems Lead - RightAngle Expert

Energy Transfer Partners, L.P.; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Paid time off (PTO)

Job summary

Energy Transfer Partners, L.P. in Houston seeks a Principal Specialist - IT ETRM Systems to provide expert support for the ION RightAngle application, its integrations and customizations. You will work closely with end-users, developers and managers to resolve issues and implement improvements.

The role demands strong customer service, solid SQL skills and a thorough understanding of commodities and RightAngle processes, with readiness to deploy upgrades, document designs and mentor teammates.

Qualifications

• Bachelor's degree in IT or related field is required or equivalent experience.
• 10+ years of experience in application support or similar roles.
• Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities.
• Experience with RightAngle and related data flows is preferred.

Responsibilities

• Interact daily with end-users, developers, and managers to support and enhance RightAngle.
• Document issues and enhancements with the appropriate level of detail for the development team to resolve issues and build solutions.
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing and deployment for RightAngle system upgrades, patches, and custom code releases.
• Follow defined change management procedures and internal guidelines.
• Availability to support after hours on business-critical situations and scheduled tasks.
• Contributes to best practice library and mentors’ other team members.
• Must be able to work on multiple simultaneous tasks with limited supervision.
• Ensure requirements are being met in accordance with corporate compliance.
• Ensure proper communication to all levels of the organization.

Skills

SQL

Customer service

Communication

Analytical skills

Education

Bachelor's degree in IT or related field

Tools

Remedy

ServiceNow

RightAngle

Job description

Energy Transfer Partners, L.P. in Houston seeks a Principal Specialist - IT ETRM Systems to provide expert support for the ION RightAngle application, its integrations and customizations. You will work closely with end-users, developers and managers to resolve issues and implement improvements.

The role demands strong customer service, solid SQL skills and a thorough understanding of commodities and RightAngle processes, with readiness to deploy upgrades, document designs and mentor teammates.