Senior IT Engineer - New York

Flowdesk; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401(k) program

Remote work 10 days per year

Job summary

Flowdesk is a cloud-native crypto market-making firm operating across regulated jurisdictions. As part of the Secure Engineering team, you will configure and maintain IT systems, focusing on identity, endpoint, networking, backup, and SaaS platforms.

The role suits someone who can run projects end-to-end with minimal input from senior management while keeping the wider IT operations loop active; you will participate in an on-call rota and provide cross-department IT support.

Qualifications

• 5+ years' experience in IT engineering or a similar technical role in SaaS-heavy, regulated environments.
• Experience with modern IT stacks in regulated environments including SaaS, identity, office networking and endpoint platforms.
• Ability to work autonomously with minimal senior management input while remaining collaborative.
• Comfortable in a small, high-ownership team and working with cross-functional peers.

Responsibilities

• Configure and maintain IT systems across the organization within enterprise cloud-native platforms.
• Source and evaluate new tooling; perform vendor assessments and propose designs.
• Own the lifecycle of existing vendor products: day-to-day operations, maintenance, deployments.
• Run projects end-to-end with minimal input from leadership while looping in the team.
• Participate in an IT on-call rota and manage ticket queues; provide IT support as needed.

Skills

IT engineering experience

Regulated environments

Autonomy

English proficiency

Collaboration

Tools

JSM or similar

VDI

Job description

About Flowdesk

At Flowdesk, we are building the infrastructure powering the next era of global finance. As a full-service digital asset trading and technology firm, we provide liquidity solutions, OTC trading, and market infrastructure that connect digital assets to global markets with institutional-grade precision, transparency, and scale. Flowdesk combines expertise from traditional finance, algorithmic trading, and blockchain technology to deliver always-on trading capabilities across the digital asset ecosystem.

Founded in 2020, we have grown into a global team supporting institutions, exchanges, and token issuers worldwide as the financial system evolves toward tokenized markets.

Why join Flowdesk? You'll be joining a company operating at the intersection of finance, technology, and crypto – solving complex market problems, building critical infrastructure, and helping shape how digital assets move globally. We move fast, think long term, and work with a strong ownership mindset across engineering, trading, product, operations, and business teams.

Role Description

We are a cloud-native crypto market-making firm operating across regulated jurisdictions. Our Secure Engineering team designs, builds, and owns the platforms and configuration that the wider IT estate runs on, security-first. It is a small team: what you build, the rest of IT operates.

You will work as part of the secure engineering team, configuring and maintaining IT systems across the organisation – identity, endpoint, networking, backup, workflow automations, and SaaS enterprise platforms. It suits someone who can run projects end to end with minimal input from senior management, while keeping IT Operations and the rest of the team in the loop.

• Configure and maintain IT systems across the organisation, working within the team's core enterprise cloud-native IT platforms as part of the secure engineering team
• Source and evaluate new tooling: run vendor assessments, propose solution designs and bring in what the business needs
• Own the lifecycle of existing vendor products operations: day to day operations, maintenance and upgrades, deployments and migrations
• Run your own projects with a good degree of autonomy, keeping senior management informed and looping them in where their input adds value
• Take part in an IT on-call rota and ticket queue management
• Provide IT support to other departments as needed

Requirements

Must Have

• 5+ years' experience in IT engineering or a similar technical role, ideally in SaaS-heavy, regulated environments
• Working knowledge of modern IT stacks in regulated environments, particularly SaaS, identity, office networking and endpoint platforms
• Experience owning vendor products internally: evaluation, architecture design, IT product/application ownership, BAU operation and maintenance, product support.
• Able to work autonomously and see projects through with minimal senior management input, while remaining collaborative with the wider team
• Comfortable in a small, high-ownership team

Preferred

• Experience in financial services or crypto / digital assets
• Familiarity with office collaboration suites, VDI, Zero Trust, perimeter, data and identity security best practices.
• Experience with ITSM / change tooling (JSM or similar), ideally with workflow automation

Person Profile

• Curious and autonomous
• Highly motivated and results-driven
• Strong logical and analytical skills
• Ability to successfully manage multiple tasks in a fast-paced collaborative environment
• Professional proficiency in English
• Customer-service oriented

Company Culture & Values

• Take Action & Own the Mission
• Be of Service & Contribute
• Innovate, Create Value, & Be Courageous
• Act with Integrity & Respect

Benefits

• Comprehensive health insurance including dental, vision, and life, alongside a 401(k) program.
• 10 business days of remote work from anywhere per year, granted upon successful completion of the probation period.

Recruitment Process

Our process is designed to assess genuine technical depth and ownership. Candidates should expect the following stages:

• Stage 1: First round interview with a member of our Talent Acquisition team (45 mins)
• Stage 2: Interview with Chief Information Security Officer
• Stage 3: Interview with IT Director or CTO
• Stage 4: In-person meeting in the office - team fit, background and goals alignment
• Stage 5: Round-Up meeting with Head of Talent Strategy

FLOWDESK | www.flowdesk.co