Senior IT Engineer: Hands-On Support & Pre-Sales

YMCA of Lincoln, Nebraska; Lincoln (NE); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

People First Culture

Job summary

TeamLogic IT Lincoln seeks a Level III Engineer/Technician to ensure system operation and end-user satisfaction. You will handle IT support requests, assist with pre-sales and post-sales activities, and collaborate with sales on assessments, site surveys, and proposals.

Ideal candidates have a college degree in CS or 5 years equivalent experience, strong knowledge of Windows/macOS environments, Office 365, Azure, and network fundamentals.

Qualifications

• College diploma or university degree in Computer Science or 5 years equivalent work experience.
• Experience with desktop and server operating systems including Windows 10, Windows 11, Server 2008/2012/2016/2019, macOS, Microsoft 365, SharePoint, Entra, Azure and Intune.
• Network+ Certifications, CCNA/CCEA/CCIA (optional).

Responsibilities

• Provide support of incoming requests to the service desk via phone, web portal, or email to ensure courteous and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs and peripheral delivery.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance on workstations, printers, and peripherals.
• Establish good relationships with all departments and colleagues.
• Ensure company safety and security standards are met.
• Some network and server solution design and architecture.

Skills

Problem Solving

Customer Service

Team Player

Multitasking

Interpersonal Skills

Education

College degree in Computer Science

Tools

Active Directory

DNS

DHCP

Windows Server

M365

SharePoint

Azure

Intune

Job description

TeamLogic IT Lincoln seeks a Level III Engineer/Technician to ensure system operation and end-user satisfaction. You will handle IT support requests, assist with pre-sales and post-sales activities, and collaborate with sales on assessments, site surveys, and proposals.

Ideal candidates have a college degree in CS or 5 years equivalent experience, strong knowledge of Windows/macOS environments, Office 365, Azure, and network fundamentals.