Senior IT Engineer - CONTRACTOR

ing; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

ING Americas is seeking a Senior IT Engineer - Core Banking Platform for the US market. This role focuses on engineering, operation, and continuous improvement of a business-critical core banking platform, with responsibility for production stability, operational readiness, and service reliability.

The successful candidate will provide technical expertise across application operations, platform support, incident resolution, and continuous service improvement in a banking environment.

Qualifications

• L2/L3 support for production incidents and operational issues
• Analytical problem-solving across banking platform
• Collaboration across teams to maintain stability

Responsibilities

• Platform Operations & Production Support: provide L2/L3 support, investigate incidents, manage changes, monitor stability, maintain runbooks
• Banking Platform Engineering: support account management, banking products, payments, settlement services
• Payments & Settlement Services: assist payment processing, settlements, regulatory requirements
• Technical Engineering & Troubleshooting: SQL-based investigations, logs, Linux apps, REST/SOAP, automation initiatives
• Continuous Improvement: enhance monitoring, alerts, and operational controls

Skills

Incident management

Problem solving

Platform engineering

Collaboration

Tools

SQL

Linux

REST API

SOAP

Monitoring tools

Job description

Tech | Core Banking Platform | Senior IT Engineer - CONTRACTOR | New York

About ING :

In the Americas, ING's Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

About the position:

ING is looking for a Senior IT Engineer - Core Banking Platform to support and operate critical core banking services for the US market. This role is focused on the engineering, operation, and continuous improvement of a business-critical core banking platform, with responsibility for production stability, operational readiness, and service reliability. The successful candidate will provide technical expertise across application operations, platform support, incident resolution, and continuous service improvement within a business-critical banking environment. The role combines platform engineering, production operations, technical investigation, operational controls, and banking domain knowledge. The engineer will support account management services, banking products, payment and settlement processing, end-of-day activities, and critical operational controls within a mission-critical banking environment. The primary expectation is strong IT engineering capability, analytical problem-solving skills, and experience supporting business-critical applications in a production environment.

About the department:

You will be part of the Global Account Management and Core Banking Technology area supporting the US banking landscape. You will collaborate with teams across the United States, the Netherlands, Belgium, India, and the Philippines to ensure reliable operation of core banking services and support future business growth. This role requires close collaboration with business users, operations teams, product specialists, vendors, and technology teams to maintain stable and resilient banking services.

Responsibilities:

• Platform Operations & Production Support
  • Provide L2/L3 support for production incidents and operational issues.
  • Investigate service disruptions and perform root cause analysis.
  • Support release, deployment, and change management activities.
  • Monitor platform stability, performance, and operational readiness.
  • Maintain operational procedures, runbooks, and support documentation.
  • Coordinate issue resolution across application, database, infrastructure, vendor, and business teams.
  • Participate in major incident and problem management activities.
• Banking Platform Engineering
  • Support account management and banking product services.
  • Investigate and resolve both technical and functional issues related to account management, banking products, payments, and settlement services.
  • Support current accounts, savings accounts, overdrafts, interest processing, and related banking services.
  • Analyze business and system issues across product configuration, transaction processing, and operational workflows.
  • Develop expertise in supported banking products and processes to independently troubleshoot and resolve operational and functional incidents.
  • Collaborate with business, operations, and engineering teams to deliver sustainable solutions and service improvements.
• Payments & Settlement Services
  • Support payment processing and settlement-related services.
  • Investigate payment exceptions and settlement issues.
  • Develop knowledge of US payment networks and settlement processes.
  • Support operational, reporting, and regulatory-related requirements.
  • Contribute to future payment modernization initiatives, including real-time payment capabilities.
• Technical Engineering & Troubleshooting
  • Perform SQL-based investigation and analysis.
  • Investigate application logs, databases, interfaces, and transaction flows.
  • Support Linux-based application environments.
  • Troubleshoot REST API, SOAP, and integration-related issues.
  • Supporting technical improvements and automation initiatives where beneficial.
• Continuous Improvement
  • Improve monitoring, alerting, and operational controls.
  • Enhance platform supportability and operational efficiency.
  • Contribute to technical documentation and knowledge management.
  • Support engineering and platform improvement initiatives.
  • Develop expertise in support