Senior IT Engineer

Bartech Staffing; Wixom (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Impellam Group (onsite) in Wixom, MI is seeking a Senior IT Engineer to support end-user devices and core IT systems, including Microsoft 365 and executive services. You will deliver white-glove service to executives and work across Active Directory, Windows Server, and network basics.

This role covers ITSM ticketing, AV/conference room support, and hands-on desktop support in an onsite environment with collaboration at the executive level.

Qualifications

• 5+ years of experience in IT support, systems administration, or similar role.
• Strong experience with Microsoft 365 administration (Entra ID, Exchange, Teams, SharePoint).
• Solid understanding of Active Directory & hybrid environments, Windows 10/11 and Windows Server, and networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with ITSM processes and ticketing systems.
• Proven ability to troubleshoot across hardware, software, and cloud environments.
• Excellent communication skills with the ability to interact professionally with executives.

Responsibilities

• Provide Tier 1/2/3 desktop support for end users across hardware, software, and network issues.
• Deliver white-glove IT support to executives and C-Suite, including rapid response and personalized service.
• Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to Windows OS, applications, printers, and connectivity.
• Administer and support Microsoft 365 environment including Entra ID (Azure AD), Exchange Online, Teams, and SharePoint Online.
• Manage user lifecycle (onboarding, offboarding, permissions, licensing).
• Maintain security fundamentals (MFA, access policies, identity governance basics).
• Assist in SharePoint and Teams configuration and governance.
• Support and maintain Active Directory (on-prem/hybrid environments).
• Assist with administration of Windows Servers, file shares, and group policies.
• Support print infrastructure and troubleshooting (network printers, queues, drivers).
• Work with networking fundamentals (DNS, DHCP, VPN connectivity troubleshooting).
• Utilize and manage RMM tools for monitoring endpoints, patch management, remote support, and automation scripting (basic level preferred).
• Contribute to endpoint standardization and system health monitoring.
• Operate within an ITSM framework, managing incidents, service requests, and problem resolution.
• Use and maintain ticketing systems (documentation, prioritization, SLAs).
• Develop and maintain knowledge base articles and documentation.
• Identify recurring issues and contribute to continuous improvement initiatives.
• Maintain and troubleshoot conference room technologies and AV systems, including video conferencing platforms (Teams Rooms, Zoom, etc.), displays, docks, cameras, and audio systems.
• Provide support for meetings and executive presentations as needed.

Skills

Microsoft 365 administration

Executive IT support

Active Directory/hybrid

Windows Server/Windows 10/11

ITSM/ticketing systems

Networking fundamentals

Tools

RMM platforms

Intune

Job description

We are seeking a highly skilled and versatile Senior IT Engineer to support and manage both end-user technology and core IT systems across the organization. This role spans hands-on desktop support through enterprise system administration, with a strong focus on Microsoft 365 (Entra ID, Teams, SharePoint, Exchange).

This is a full-time, onsite position (5 days/week) in Wixom, MI requiring a proactive, service-oriented professional who is comfortable working directly with executive leadership, delivering a high level of "white-glove" support, and ensuring a seamless technology experience across the business.

Key Responsibilities

End-User Support & Executive Services

• Provide Tier 1/2/3 desktop support for end users across hardware, software, and network issues
• Deliver white-glove IT support to executives and C-Suite, including rapid response and personalized service
• Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows OS, applications, printers, and connectivity

Microsoft 365 Administration

• Administer and support Microsoft 365 environment including Entra ID (Azure AD), Exchange Online, Microsoft Teams, and SharePoint Online
• Manage user lifecycle (onboarding, offboarding, permissions, licensing)
• Maintain security fundamentals (MFA, access policies, identity governance basics)
• Assist in SharePoint and Teams configuration and governance

Infrastructure & Systems Support

• Support and maintain Active Directory (on-prem/hybrid environments)
• Assist with administration of Windows Servers, file shares, and group policies
• Support print infrastructure and troubleshooting (network printers, queues, drivers)
• Work with networking fundamentals (DNS, DHCP, VPN connectivity troubleshooting)

RMM & IT Operations

• Utilize and manage RMM tools for monitoring endpoints, patch management, remote support, and automation scripting (basic level preferred)
• Contribute to endpoint standardization and system health monitoring

ITSM & Service Delivery

• Operate within an ITSM framework, managing incidents, service requests, and problem resolution
• Use and maintain ticketing systems (documentation, prioritization, SLAs)
• Develop and maintain knowledge base articles and documentation
• Identify recurring issues and contribute to continuous improvement initiatives

Conference Rooms & AV Support

• Maintain and troubleshoot conference room technologies and AV systems, including video conferencing platforms (Teams Rooms, Zoom, etc.), displays, docks, cameras, and audio systems
• Provide support for meetings and executive presentations as needed

Required Qualifications

• 5+ years of experience in IT support, systems administration, or similar role
• Strong experience with Microsoft 365 administration (Entra ID, Exchange, Teams, SharePoint)
• Solid understanding of Active Directory & hybrid environments, Windows 10/11 and Windows Server, and networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with ITSM processes and ticketing systems
• Proven ability to troubleshoot across hardware, software, and cloud environments
• Excellent communication skills with the ability to interact professionally with executives

Preferred Qualifications

• Experience with RMM platforms
• Familiarity with endpoint security and device management tools (Intune a plus)
• Experience supporting AV systems and conference room technology
• Basic scripting or automation experience (PowerShell preferred)
• Exposure to hybrid or cloud-first environments

Key Traits for Success

• Strong customer-service mindset with a focus on executive-level support
• Ability to prioritize and manage multiple issues effectively
• High attention to detail and follow-through
• Proactive, solutions-oriented approach
• Comfortable working independently in an onsite environment
• Location: Wixom, MI
• Frequent interaction with employees at all levels, including executive leadership
• Hands-on support in office, conference rooms, and production environments
  

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting [e-mail] or fill out this form to request accommodations.